Program Manager - Field Ops, Last Mile Expansion

Amazon Inc.; Berlin; Hybrid; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Amazon is seeking a Program Manager for Last Mile Expansion in Germany to streamline and optimize processes, drive automation, and enable larger-scale results. You will partner with station managers to implement program improvements and hit cost, safety, and quality targets.

Ideal candidates have program management experience, logistics expertise, and strong English communication; German language skills and SQL knowledge are preferred.

Qualifikationen

• Bachelor's degree or equivalent.
• Experience in program or project management.
• Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role.
• Knowledge of MS Office tools including Word, Excel, PowerPoint and Visio.
• Speak, write, and read fluently in English.

Aufgaben

• Find opportunities to automate and optimize existing Last Mile processes.
• Partner with the Amazon Logistics DE team to deploy program, process and station improvements; manage AMZL/SSD-D stations and improve driver experience to hit targets.
• Collaborate with WW Flex/ Last Mile teams to understand challenges and build automated tooling with tech teams.

Kenntnisse

Program management

Logistics knowledge

English fluency

German language

Stakeholder management

Communication skills

Ausbildung

Bachelor's degree or equivalent

Tools

MS Office

SQL

Jobbeschreibung

Program Manager - Field Ops, Last Mile Expansion

We are seeking a Program Manager to streamline, and elevate our processes and drive program improvement and optimization within the Amazon Last Mile Expansion business in Germany. The Program Manager will automate our processes, increase our efficiency, and enable us to deliver larger-scale results. Additionally, the ideal candidate will partner with station managers and operators to identify and implement process and program improvements.

The Amazon Last Mile Expansion program is designed to enable Amazon to support speed initiatives and on-demand capacity in the EU. This program is powered by a sophisticated mobile app that works in concert with our advanced logistics systems, allowing operators to onboard, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are disruptive and promise to challenge traditional approaches, potentially revolutionizing industry operations.

The successful candidate has experience in program management and optimization. They will be self-motivated, passionate, analytically proficient, and detail-oriented, with communication skills. The ideal Program Manager will be comfortable working independently to drive growth and change in a fast-paced environment.

Key job responsibilities

• Find opportunities to automate and optimize existing Last Mile processes. This includes, but not limited to, our under the roof processes and on road processes.
• You will partner with the Amazon Logistics DE team to deploy program, process and station improvements. The successful candidate will also manage AMZL and SSD-D stations where we operate this program by partnering with station operations in order to improve the driver experience under the roof to hit cost, safety, quality targets for the program. Another part of the role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.
• Partner with WW Flex/ Last Mile teams to understand common challenges to adopt standard practice and identify opportunities to collaborate with tech teams to build automated tooling and solutions to hand off our processes.

A day in the life

As a Program Manager, you’ll be at the forefront of making Amazon’s logistics better – which means improving safety, productivity, and quality.

You will partner with the Amazon Logistics DE team to deploy program, process and station improvements. The successful candidate will also manage 3P partner suppliers by optimizing scheduling and routing and enhancing driver capacity in order to hit cost, safety, quality targets for the program. Another part of the role will include partnering with station managers and associates to determine current pain points in the program, root cause problems and identify short and long term solutions to improve partner and driver experience while achieving business metrics.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience in program or project management
• Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role
• Knowledge of MS‑Office tools including Word, Excel, PowerPoint and Visio
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience with SQL
• Speak, write, and read fluently in German
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience applying key financial performance indicators (KPIs) to analyses, or experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes
• Experience in stakeholder management and communication management

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m/w/d

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