Sr. Program Manager, Central Station Experience, DA Experience - Last Mile

Stryker Corporation; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company is seeking an experienced Program Manager to enhance the Delivery Associate experience within the Global Delivery Associate Solutions Team. This role focuses on operational excellence and systematic improvements across the station network, leading cross-functional programs and developing monitoring systems. The ideal candidate will have a strong background in program management and data analysis, driving improvements based on operational metrics.

Qualifikationen

• Experience using data and metrics to drive improvements.
• Experience owning program strategy and delivery.

Aufgaben

• Lead cross-functional programs to resolve delivery associate challenges.
• Develop monitoring systems for operational metrics.
• Partner with teams to analyze feedback and create insights.

Kenntnisse

Data Analysis

Program Management

Operational Excellence

Jobbeschreibung

We're seeking an experienced Program Manager to join our Central Station Experience team within the Global Delivery Associate Solutions Team supporting Amazon's Last Mile Delivery organization. This role will lead strategic initiatives to enhance the Delivery Service Provider(s) Delivery Associate (DSP DA) experience across our station network, focusing on operational excellence and systematic improvements that drive measurable results.

Key job responsibilities

- Lead cross-functional programs to identify, analyze, and resolve station-level challenges impacting delivery associate satisfaction and performance

- Develop and maintain comprehensive monitoring systems for operational metrics, including staging efficiency, package readiness, and station congestion patterns

- Partner with regional teams to analyze DSP DA feedback and operational data, creating actionable insights that drive network-wide improvements

- Design and implement standardized audit frameworks aligned with SOPs, ensuring consistent execution across multiple geographies

- Collaborate with field teams to conduct targeted investigations of operational hot spots and implement corrective action plans

- Build and maintain relationships with key stakeholders across safety, operations, and DSP management teams

- Scale successful initiatives across regions and develop best practice sharing mechanisms

BASIC QUALIFICATIONS

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Experience in program or project management

PREFERRED QUALIFICATIONS

- Experience leading process improvements

- • \tInternational program management experience

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