Sr Ops Administrator - MySchedule Canada

FedEx Group; Sachsen-Anhalt; Vor Ort; EUR 25.000 - 35.000; Teilzeit

Zusammenfassung

A leading logistics company is seeking an administrative support professional to manage rosters, assist with customer inquiries, and provide clerical support across various departments. The role requires strong organizational skills and a commitment to customer service. Flexibility in hours is necessary to cover various shifts, and proficiency in Microsoft Office is essential. This position promotes diversity and inclusion, welcoming applications from all qualified candidates.

Qualifikationen

• Four years in customer service or clerical work required.
• Bilingual ability (French and English) required for Quebec residents.

Aufgaben

• Support and manage rosters within NGS systems.
• Handle customer inquiries and provide first-line support.
• Assist with HR processes such as recruiting and onboarding.

Kenntnisse

Customer Service

Data Entry

Time Management

Organization

Multi-tasking

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Responsible for performing administrative functions across hub and station operational areas related to the Next Generation Staffing (NGS), including but not limited to Employee Roster Management Application (ERMA), the ERMA Dashboard, MySchedule, and reporting activities. Serves as the first point of contact for customer inquiries and may provide clerical support for various departments such as linehaul, quality assurance, customer service, and human resources.

Essential Functions

1. Support, maintain, and manage rosters within NGS systems, including ERMA and MySchedule, in collaboration with operations and management.
2. Print and distribute rosters from MySchedule for daily operations.
3. Collaborate with management on data filtering, printing, and metrics preparation for reporting dashboards.
4. Assist package handlers with MySchedule setup, including Identity Now, FedEx passwords, and app downloads.
5. Support troubleshooting and tasks related to MySchedule for package handlers.
6. Provide clerical support such as photocopying, filing, faxing, emailing, and phone answering.
7. Enter, review, and research data across systems to support operational needs.
8. Compile data and generate reports for management review.
9. Handle customer inquiries, providing first-line support and escalation when necessary.
10. Assist with Business Control Self-Assessment (BCSA) audits by retrieving relevant data/files.
11. Manage records, including maintenance, destruction, and inventory.
12. Ensure all package handler information is accurately updated in systems.

Additional essential functions in Quality Assurance/Loss Prevention, Linehaul, and HR may be required, including:

1. Supporting HR processes such as recruiting, onboarding, and maintaining personnel files.
2. Conducting new hire orientations, including I9 compliance.
3. Supporting HR audits, reporting, and special projects like job fairs.

Minimum Education

• High School Diploma or GED required

Minimum Experience

• Four (4) years in customer service, clerical work, or related fields; experience in dock operations or distribution centers preferred

Knowledge, Skills, and Abilities

• Proficiency in typing, data entry, and review; familiarity with phones, copiers, and faxes
• Skills in Microsoft Office and web-based applications
• Effective customer service skills
• Strong time management, organization, multi-tasking, and attention to detail

Job Conditions

Hours flexibility required to cover various shifts during engagement events. Typical schedule: 25 hours/week, Sunday 3pm-8pm, Monday-Thursday 6pm-11pm. Hiring Manager: Kal Malli, Area Engagement Manager.

Additional Notes

This description is general and not exhaustive. Employees are expected to perform all assigned duties, complete mandatory training, and operate in a PC Windows environment. Bilingual ability (French and English) required for Quebec residents. Valid driver’s license and clean driving record required for driver-dependent roles.

Employment Equity

FedEx is committed to diversity and inclusion, welcoming applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.