Sr. Manager, User Experience Strategy

Blue Yonder; Hamburg; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

An innovative firm is looking for a Solution Experience Strategist to enhance customer advocacy and transform product experiences. In this pivotal role, you will bridge the gap between Pre-Sales and customers, driving the integration of external insights into meaningful product development. You will champion the transition from app-based to agent-driven solutions, fostering collaboration across teams. This position offers an opportunity to shape the future of user experiences through strategic leadership and thought engagement. If you are passionate about design and technology, this role is perfect for you!

Qualifikationen

• 5+ years in product management or UX with a focus on strategy and development.
• Proven ability to integrate external feedback into product enhancements.

Aufgaben

• Bridge gaps between Pre-Sales and customers to enhance design investment.
• Collaborate with teams to advocate for experience-driven product features.

Kenntnisse

Communication Skills

Leadership Skills

Project Management

Storytelling

Analytical Mindset

Ausbildung

Bachelor's or Master's degree in Design

Degree in Fine Arts

Degree in Library Sciences or HCI

Jobbeschreibung

Blue Yonder is seeking an innovative, captivating and forward-thinking Solution Experience Strategist to elevate the Experience Layer outcomes – both internally and externally – for Prospect & Customer advocacy. This strategic role is at the forefront of transforming our product and pioneering a new culture centered around experience-driven strategies. Reporting directly to the Chief Design Officer, you will be responsible for:

• Bridging the opportunity gaps between Pre-Sales and customers to ensure the investment in Design is being implemented
• Driving the use of design tools/thinking regardless of job function
• Translating external insights and feedback to ensure they inform meaningful product development
• Storytelling about our strategy – what’s new and where we’re going
• Capturing the hearts and minds of the market (prospect/customer)

You will play a key role in shaping how our company transitions from app-based to cloud-platform to agent-driven solutions to pioneer system autonomy for the supply chain.

Key Responsibilities:

• External Feedback Integration:

  • Act as a conduit between external-facing insights (from customers, partners, users, and industry trends) and Pre-Sales (prospect customer) to ensure insights captured feed into the UX Insights & Research Program.

• Evangelism and Thought Leadership:

  • Serve as a key evangelist for the Experience Program—engaging with strategic accounts, and customer forums.
  • Articulate the evolving role of technology in shaping user experiences, with a specific focus on agent-based interactions and AI integration.

• Product Experience Strategy:

  • Participate in the strategic vision for product experience across the company, aligning with the Chief Design Officer’s broader UX strategy and company goals.
  • Champion the transition from app-centric models to agent-driven ecosystems, ensuring that users are empowered by our technology.

• Cross-Functional Collaboration:

  • Collaborate with pre-sales and customer success teams to communicate the value of experience-driven product features, driving internal and external alignment
  • Advocate for consistency across platforms, ensuring that experience continuity and quality are foundational to our design and development efforts.

• Metrics and Continuous Improvement:

  • Map success metrics for UX engagement towards increase win-rate for prospect and renewals for customers—Experience impact towards business growth.

What We Are Looking For:

• Bachelor’s or Master’s degree in Design, Fine Arts, or related field. Ideally in Library Sciences or HCI
• 5+ years of experience in product management, user experience, or design leadership roles, with a focus on bridging strategy, UX, and product development.
• Excellent communication, leadership and project management skills and storytelling abilities, with experience presenting to senior leaders, partners, and industry stakeholders.
• Proven track record of capturing and operationalizing external feedback into meaningful product enhancements.
• Experience working with large-scale platforms and transitioning from traditional app-based systems to more modern agent-based or AI-driven interactions.
• Strong understanding of UX principles and how they influence product development.
• Ability to lead cross-functional teams and foster collaboration between product, design, and engineering departments.
• Analytical mindset with the ability to define, track, and optimize key experience metrics.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.