Sr Fleet Improvement Specialist, Fleet Strategic In-life Partnerships and Programs (m / w / d)

Location: AMZL Corporate Office across EU is suitable for this position.

We are seeking a Senior Program Manager within our Fleet Strategic In-Life Partnerships and Programs Team. The Senior Program Manager will be responsible for creating, piloting, rolling out, and expanding fleet programs. These programs will interface with external vendors, including OEMs, OEM dealerships, fleet suppliers, and fleet management companies. Fleet services include maintenance and repairs to support Delivery Service Providers (DSPs), who are the customers of these services. Additionally, the individual will research, develop, and deploy innovative solutions to improve vehicle uptime.

The ideal candidate is proactive, forward-thinking, hands-on, and able to operate at all organizational levels, making critical business decisions in a fast-paced and ambiguous environment. The role involves developing best-in-class solutions, setting strategic directions, and driving implementation.

Key Responsibilities:

1. Program ownership of a portfolio of services
2. Business development and vendor negotiations
3. EU-wide rollout and continuous improvement of services
4. Engagement with internal teams (international) and external stakeholders
5. Create and manage project plans for service deployment
6. Identify business needs and develop solutions for service improvement
7. Conduct tendering and negotiations with suppliers
8. Establish mechanisms for ongoing evaluation and evolution of services based on customer feedback
9. Manage relationships with service delivery suppliers
10. Drive cross-functional alignment among business units, service providers, internal teams, and senior leadership
11. Regularly update EU senior leadership on project status and key metrics

Minimum Qualifications:

• Bachelor’s degree in a technical discipline (Industrial, Electrical, Mechanical) from an accredited university or equivalent experience
• Experience in project management, automotive industry, and fleet management (service, maintenance, repair) is a plus
• Experience with Delivery Stations and/or Delivery Service Partners is a plus
• Ability to travel

Preferred Qualifications:

• Project Management Certification
• Data analytics skills
• Experience managing third-party vendors

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