Sr. Cloud Service Manager

OpenText; Rheinbach; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

OpenText, ein führendes Unternehmen im Bereich Informationsmanagement, sucht einen Senior Cloud Service Manager, der für die cloudbasierte Service-Lieferung und optimale Kundenzufriedenheit verantwortlich ist. In dieser Rolle führen Sie cross-funktionale Teams und verbessern laufend die Cloud-Umgebungen. Wir bieten eine inklusive Umgebung, die Vielfalt schätzt und persönliches Wachstum fördert.

Qualifikationen

• Mehrere Jahre Erfahrung im IT-Service-Management innerhalb von Cloud-Umgebungen.
• Kenntnisse über ITIL sowie Cloud-Architekturen und Betriebsmodelle.
• Beherrschung der deutschen und englischen Kommunikationsfähigkeiten.

Aufgaben

• Leitung der Service-Lieferung und Sicherstellung der Kundenzufriedenheit.
• Überwachung der Service-Performance und Proaktivität bei Abweichungen.
• Strategische Abstimmung der Cloud-Dienste mit Geschäftsziele.

Kenntnisse

IT-Service-Management

Cloud-Services

Incident Management

Change Management

Problem Management

Sicherheitsanforderungen

Zusammenarbeit

Ausbildung

Abschluss in Wirtschaftsinformatik oder vergleichbare Qualifikation

Tools

Monitoring- und Reporting-Tools

AWS

Azure

Google Cloud

Jobbeschreibung

OPENTEXT - THE INFORMATION MANAGEMENT COMPANY

OpenText is a global leader in information management, emphasizing innovation, creativity, and collaboration. As part of our team, you will work with top companies worldwide, address complex challenges, and contribute to shaping the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is central to our operations—driving innovation, transforming work, and empowering digital knowledge workers. We seek talent that AI cannot replace to help us lead in information management. Join us.

We are strengthening our international Cloud Services team with your commitment as

Senior Cloud Service Manager

IHRE AUFGABE

As a Cloud Service Manager, you will be the primary contact for cloud service delivery, ensuring smooth operations, customer satisfaction, and strategic alignment with business goals. You will lead cross-functional teams, manage service performance, and drive continuous improvement of cloud environments.

DAS ERWARTET SIE BEI UNS

• Aligning cloud services with business objectives, securing critical requirements, and identifying optimization opportunities.

• Managing customer relationships from contract initiation to stable operation, including service delivery, change management, and SLA compliance.

• Monitoring service performance, creating reports, and addressing deviations proactively.

• Ensuring security and compliance standards are met while managing cross-functional risks.

• Leading matrix teams and fostering cross-departmental collaboration to stabilize and improve services.

DAS ERWARTEN WIR VON IHNEN

• Degree in Business Informatics or a comparable qualification.

• Several years of experience in IT service management within cloud environments (e.g., AWS, Azure, Google Cloud), preferably with knowledge of EDI and/or E-Invoicing.

• Knowledge of ITIL processes, especially incident, problem, change, and service level management.

• Understanding of cloud architectures, operational models, and security requirements.

• Experience with monitoring and reporting tools for cloud service oversight.

• Assertiveness, solution-oriented working style, and leadership skills, even in complex or escalated situations.

• Proficiency in German and English communication skills.

ZU GUTER LETZT

OpenText is more than a company; it’s a global community built on trust, high standards, and accountability.

Our commitment to diversity and inclusion goes beyond legal compliance. Our Employment Equity and Diversity Policy guides us in maintaining an inclusive workplace for everyone, regardless of background or identity.

If you require assistance or accommodations due to a disability during the application process, please contact [e-mail]. We foster collaboration, innovation, and personal growth, enriching our vibrant workplace.

Roles involving significant trust may require criminal background checks. Please consult your Talent Acquisition Advisor for details.

OpenText does not accept unsolicited resumes from recruitment agencies and is not responsible for fees related to such submissions unless explicitly agreed upon in a written contract.