Specialist, Technical Support Engineer

Harris Geospatial Solutions; Landstuhl; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company in defense technology seeks a Technical Support Engineer for Ground Systems Controller support in Landstuhl, Germany. The role involves hardware installation, maintenance, and technical support for critical satellite and data communication systems. Candidates must have an active DoD Top Secret clearance and relevant experience or education in SATCOM principles.

Qualifikationen

• Active DoD Top Secret clearance required.
• Minimum 4 years of relevant experience or specific degrees.
• CompTIA Security+ certification preferred.

Aufgaben

• Install and maintain Ground Systems Controller support.
• Provide technical support for various SATCOM and DATACOM systems.
• Coordinate building maintenance and modification work orders.

Kenntnisse

Technical Support

Installation

Maintenance

Configuration Management

Coordination

Ausbildung

Bachelor’s Degree

Graduate Degree

Tools

SATCOM Systems

HVAC Systems

Building Management Systems

Jobbeschreibung

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Specialist, Technical Support Engineer, Ground Systems Controller

Job Code: 24192

Job Location: Landstuhl, Germany

Job Description:

This position provides Ground Systems Controller technical support. The Ground Systems Controller will be based at the Wideband SATCOM Operations Center (WSOC) located in Landstuhl, Germany (LOC).

The Ground Systems Controller is categorized as Mission Essential Personnel and is required to be on site during their scheduled shift, independent of weather conditions and base closures. Duty hours will be a typical Monday-Friday Schedule, with on call availability 24/7/365.

The successful candidate will be responsible hardware installation and maintenance, technical support, software upgrade and configuration management for a number of Satellite Communications (SATCOM) and Data Communications (DATACOM) systems supporting WSOC missions. The Technical Support Engineer (TSE) serves as an equipment coordinator for the facility. The coordination provided by the TSE for support of the infrastructure includes facility related maintenance, security systems (alarms, cameras, etc.); UPS (facility and user devices); HVAC systems; generator maintenance; server room support. The TSE is also responsible for the planning, coordination, and management of facility modifications.

Essential Functions:

The Technical Support Engineer Specialist duties include but are not limited to:

• Hardware installation and maintenance, technical support, software upgrade for the co-located WSOC Modernized Earth Terminal (MET)
• Technical support for the Replacement Radio Frequency Interconnection Subsystem (RRFIS)
• Technical support for the Replacement Patch and Test Facility (RPTF)
• Technical support for the Replacement Satellite Configuration Control Element (RSCCE) L-Band Conversion System (RLCS)
• The submission and tracking of facility-related work orders (HVAC, UPS, and electrical systems)
• Direct coordination and interface with civilian public works representatives, along with support organizations and/or contractors.
• Prepares, submits, and tracks work statement and justifications.
• Serves as the point of contact for the reporting of building deficiencies
• Serves as the point of contact for the fabrication and implementation of corrective measures concerning maintenance, repairs, equipment.
• Serves as the quality control point of contact for maintenance, repairs, equipment.
• Maintains all records, plans and drawings of building alterations, additional space requirements, etc. relative to office moves or reconfiguration requirements to include preparation and submission of Requests for Work Authorization (RWA).

Qualifications:

• Active DoD Top Secret clearance
• Ability to meet Technical Expert Status Agreement (TESA) requirements to work in Germany with one of the following qualifications:
  • Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
    
    • Major certifications can count the same as an associate’s degree (see table below for list of major certifications)
• The CompTIA Security+ (or higher) certification
• One (1) year of relevant experience or education in SATCOM principles and SATCOM theory
• Three (3) years of operational experience with Commercial or Military SATCOM systems
• Relative knowledge of intelligence capabilities, processes, and tasking mechanisms necessary to support Government efforts for performance of SATCOM Interference tasks.

Preferred Additional Skills:

• One (1) year of relevant experience with the SATCOM apportionment planning and allocation processes taking into consideration all ground, space, and control networks, and operational control of sub-networks for apportioned SATCOM resources.
• The best qualified candidates should have experience developing, planning, operating, controlling, and/or managing military or commercial SATCOM systems and software. Examples of such systems and software include, but are not limited to the following:
  • DoD Teleports and Gateways
  • Service Teleports and Gateways
  • Commercial Teleports and Gateways
  • Satellite Communications Operations Centers and/or Watch Offices
  • Mobile User Objective System (MUOS)
  • Wideband Global SATCOM (WGS)
  • MILSTAR/AEHF
  • Commercial SATCOM satellites and constellations
  • Commercial SATCOM planning and management software
  • Joint SATCOM The best qualified candidates should have experience developing, planning, operating, controlling, and/or Management and Planning System (JSMPS)
  • Joint Integrated SATCOM Tool (JIST)
  • Joint SATCOM Management Enterprise (JSME)
  • Enterprise Management and Control (EM&C)
  • SATCOM Ordering, Management & Situational Awareness Tools (SOMSAT)
  • Joint Spectrum Interference Resolution (JSIR)
  • Satellite Database – Management Tool (SDB-MT)

Major Certification List
CASP+	CompTIA Advanced Security Practitioner+
CCIE	Cisco Certified Internetwork Expert
CCISO	Certified Chief Information Security Officer
CCSP	Certified Cloud Security Professional
CFR	CyberSec First Responder
CISM	Certified Information Security Manager
CISSP	Certified Information Systems Security Professional
CISSP-ISSAP	Information Systems Security Architecture Professional
CISSP-ISSEP	Information Systems Security Engineering Professional
CISSP-ISSMP	Information Systems Security Professional – Management
CySA+	Cybersecurity Analyst+
CNP	Certified Network Professional
GCED	GIAC Certified Enterprise Defender
GCFA	GIAC Certified Forensics Analyst
GCIH	GIAC Incident Handler
JNCIE-SEC	Juniper Networks Certified Expert, Security
Google Cloud	Professional Cloud Network Engineer
MS 365 Certified	Messaging Administrator Associate
MS 365 Certified	Enterprise Administrator Expert
MS 365 Certified	Modern Desktop Administrator Expert
Microsoft Certified	Azure Developer Associate
Microsoft Certified	Azure Solutions Architect Expert
RCHA	Red Hat Certified Architect
RHCSA	Red Hat Certified System Administrator
VMware CP	VMware Certified Professional – Data Center Virtualization

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