Specialist Solution Engineer - Service Cloud

Salesforce; München; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Specialist Solution Engineer to enhance customer experiences through innovative solutions. In this dynamic role, you will lead technical discussions, assess customer needs, and deliver compelling presentations that showcase the value of cutting-edge technology. Collaborating closely with sales teams, you will play a pivotal role in the sales cycle, ensuring that clients receive tailored solutions that meet their unique challenges. This position offers the opportunity to work in a vibrant environment where your contributions will directly impact business outcomes and drive customer satisfaction. If you're passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Leistungen

Comprehensive onboarding program

Flexible working hours

Professional development opportunities

Inclusive workplace initiatives

Qualifikationen

• 5+ years of experience in solution engineering or consultancy.
• Strong communication skills for technical and non-technical audiences.

Aufgaben

• Lead discovery workshops and technical discussions with clients.
• Build and present demos of Salesforce Service Cloud products.

Kenntnisse

Solution Engineering

Technical Communication

Customer Needs Assessment

Time Management

Problem Solving

Fluency in German

Fluency in English

Ausbildung

Bachelor's Degree in a related field

Tools

Salesforce Service Cloud

AI Technologies

Data Management Tools

Jobbeschreibung

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

We are looking for you, if you are someone who:

• Gets excited by amazing technology?
• Loves to nut-out an awesome solution to a complex problem?
• Likes translating business objectives into enticing and actionable recommendations?
• Loves helping people with great solutions?
• Enjoys presenting to and working with customers, and helping drive the right business outcome?

As Specialist Solution Engineer, also known as a "Pre-sales Consultant," you'll be a key player - a solution advisor - in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure. You will be part of the EMEA Central Solution Engineering team and work in the area of Service Cloud covering Germany and Austria.

Responsibilities:

• Lead discovery workshops and technical discussions with clients to gather customers' needs, identify pain points, and propose effective Service Cloud solutions.
• Deliver product-, technical-, and security-related responses on RFPs/RFIs.
• Build and present appealing demos of Salesforce Service Cloud products including solution concepts to key decision-makers to address their business issues and needs showing business value.
• Keep up-to-date in technology trends and innovations as well as Salesforce products and sales programmes to acquire and maintain the knowledge vital to be effective in the position.
• Lead the solution side of the sales cycle.
• Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.
• Willingness and flexibility to travel as needed mainly in the DACH region.

Required Qualifications:

• Understanding the business requirements of customers in the context of service, within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers.
• Track record (5+ years) of solution engineering, consultancy, delivery or training success for a software solution organisation.
• Confirmed time management skills in a dynamic team environment.
• Inquisitive, practical and passionate about technology and sharing knowledge.
• Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles.
• Excellent communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Fluency in German and English.
• Having existing Salesforce product knowledge and certifications is a plus, but not mandatory. Salesforce offers an extensive onboarding programme to ramp up your pre-sales skills, technical skills & introduce you to our way of working.
• Good and deep understanding in the area of AI and Data.

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here (https://www.salesforce.com/company/accessibility/workplace-resources/#ally-sf-benefits). In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.