Specialist (m/f/d)

ENGINEERINGUK; Köln; Vor Ort; EUR 30.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player seeks a dedicated Specialist to join their team in Cologne. In this role, you will be the face of the company, delivering exceptional customer service and building brand loyalty. Your expertise will help customers understand and enjoy the full range of products and services. This position offers a dynamic work environment where curiosity and teamwork are highly valued. You will have the opportunity to grow your skills and career while contributing to a culture of inclusion and innovation. If you are passionate about technology and customer experience, this role is perfect for you.

Qualifikationen

• Availability to work nights, weekends, and public holidays.
• Ability to personalize solutions based on customer needs.

Aufgaben

• Deliver excellent service to Apple customers by understanding their needs.
• Support peers by sharing knowledge and assisting in offering ownership opportunities.

Kenntnisse

Customer Service

Knowledge of Apple Products

Effective Communication

Teamwork

Curiosity and Learning

Jobbeschreibung

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Employer: Apple | Location: Cologne, North Rhine-Westphalia, Germany | Salary: Competitive | Closing date: 2 Jun 2025

View more categories | View less categories | Sector: Technology | Role: Specialist | Contract Type: Permanent | Hours: Full Time

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant purchase options. Stay proactively updated on Apple's products, services, purchase options, and sales processes. Support your peers by sharing knowledge and assisting in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including providing customer service and support in other store areas. Contribute to an inclusive environment by respecting differences and fostering curiosity to learn. Demonstrate Apple's values of inclusion and diversity daily.

Minimum Qualifications

• Availability to work a schedule based on business needs, including nights, weekends, and public holidays, with reliable attendance as scheduled, in line with local laws and accommodations.

Preferred Qualifications

• Knowledge of Apple products and services.
• Ability to personalize solutions based on customer needs and communicate effectively.
• Ability to work in a fast-paced environment supporting multiple customers.
• Teamwork skills, demonstrating shared responsibility and accountability.
• Curiosity and openness to learning and helping others grow.
• Willingness to deepen understanding of Apple and third-party products to enhance customer experience.
• Trustworthiness with sensitive or confidential information, aligning with Apple's core values.

Where we're hiring

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Company

Inclusion

Everybody in

Diversity includes. Inclusion empowers. When we bring everybody in, we do our best work together. We are committed to inclusive hiring, development, and equitable pay for all.

What you work for should reflect what you stand for

We consider the impact of everything we create — on our customers, colleagues, and the planet. Our innovation also addresses issues like accessibility, equity, privacy, and the environment.

Everyone joins Apple for a reason — often because our values align.

Starting here is just the beginning

You’ll have opportunities from day one to contribute meaningfully. Our career development resources include Apple University courses. You can grow within your expertise, explore new roles, or change scope. You’re in charge of your growth, and we support you.

Your work is as meaningful to us as it is to you

Apple

Apple is organized by expertise, with specialists leading in their areas. This approach fosters collaboration, innovation, and decision-making by those with the most knowledge. Our culture encourages respectful debate, shared purpose, and collective problem-solving, all aimed at creating extraordinary user experiences.

Innovation at Apple is driven by experts willing to take informed risks, leading to breakthroughs — from Siri updates to COVID-19 face shields to eco-friendly packaging innovations. Everyone here is an innovator or an aspiring one, across all areas.

There’s a place here for every kind of brilliant.

Your specialty or ideal role may exist across many areas at Apple.

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