Specialist Customer Success Manager (f/m/d) SPM MEE

Specialist Customer Success Manager (f/m/d) SPM MEE

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

All SAP locations in Germany as for example Walldorf (close to Mannheim/Heidelberg), Hamburg, Berlin, Ratingen (close to Düsseldorf), Eschborn (close to Frankfurt), Gerlingen (close to Stuttgart), Hallbergmoos (close to München) are possible.

YOUR FUTURE ROLE

Specialist Customer Success Manager have overall responsibility for the daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Customer Success services to ensure product consumption and product usage growth. The focus of this position is two-fold: to maximize the value for customers of their investments in SAP SPM cloud products and promote revenue growth and protection.

The S-CSM SPM role is a specialist role within the Sales Performance Management (SPM) domain. Its responsibility is to be the primary point of contact for our customers’ stakeholders, including Sales Operations, Finance and IT organizations and stakeholders from multiple levels within our customers’ organizations (from administrators and practitioners to the C-Suite). The S-CSM SPM role requires knowledge that spans from SaaS to incentive management practices.

S-CSMs enable their customers’ long-term success through multiple account management avenues. These are some of the core account management practices utilized:

• Working proactively with customers to develop their roadmap to improve consumption and maximize the value of the customer’s subscriptions.
• Complete Relationship Assessments, Outcome Success Plans, initiate tracking, and maintain associated tasks for each account in the portfolio.
• Providing leading practice advice and guidance to customers for operating their SAP SPM cloud solutions and related governance.
• Understanding customer’s business models, priorities, objectives, and goals to identify potential operational and commercial risks, retain current revenue footprint and look for expansion opportunities.
• Developing and executing a proactive “customer first” renewal and expansion plan in conjunction with other internal SAP account team members.
• Utilizing commercial and business acumen for commercial queries and to ensure licensing compliance, renewal forecast, and optimized contractual opportunities.
• Understanding and leveraging Customer Success services and tools to drive maximum value to customers.

YOUR PROFILE

• 5+ years of experience managing complex customer engagements or other customer facing experience.
• A self‐starter, with energy, drive, the ability to manage multiple priorities and work independently and problem solve.
• Strong oral and written communication skills with the ability to credibly present and communicate recommendations to senior management in organizations.
• Experience in SAP Sales Performance Management solutions, sales operations, incentive management, IT, Healthcare and Financial Services is not required but highly valued.
• Experience developing account management plans and with contract negotiations is not required but highly valued.
• Project Management certification is highly valued.
• Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook.
• German Language skills written and spoken.
• Bachelor equivalent: yes.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 423160 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time