Specialist, Customer CARE (Dutch)

Vistaprint; Berlin; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Vistaprint is seeking enthusiastic customer service representatives to support small businesses through effective communication and marketing solutions. You will enjoy benefits like remote work options, a comprehensive training program, and a supportive team environment. If you are a digital native with a passion for eCommerce and marketing, we would love to hear from you!

Leistungen

Monthly home office allowance of 85 €

Financial support for home office setup

Discounted Urban Sports Club subscription

Bicycle leasing with JobRad

Paid 4-week training course

Weekly-rotating shift system

Qualifikationen

• Very good oral and written Dutch communication skills required.
• Strong interest in eCommerce and marketing is essential.
• Must be a digital native and proficient in connecting with customers.

Aufgaben

• Assisting customers with queries via phone, email, and chat.
• Maintaining an overview of current marketing solutions available.
• Providing reliable support as a partner for clients' business needs.

Kenntnisse

Communication

Empathy

Interest in eCommerce

Digital Literacy

Jobbeschreibung

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You are enthusiastic about small businesses and self-employed people, and you want to be an important marketing partner for them? Then it is time for you to become a part of Vista and apply now!

• The opportunity to work from home within Germany.
• Monthly home office allowance of 85 € - a financial infusion for your electricity and internet costs.
• Financial support for building up your home office.
• A discounted Urban Sports Club subscription after working one year with us.
• Bicycle leasing with JobRad.
• A comprehensive, paid 4-week training course right from the beginning as well as regular mentoring and training sessions afterwards; versatile development opportunities within and outside your team, so that we are all working towards the same vision.
• A dedicated Team Lead at your side to support your and your team’s development.
• A reliable, weekly-rotating shift system (Mon.-Fri., 08:00-21:00, Sat. 09:00-18:00; max. 5 days a week) with shift times scheduled well in advance; full-time and part-time positions (minimum 30 h/week).

What you ideally bring with you:

• You have very good oral and written Dutch communication skills as well as being friendly and empathetic, so as to understand and assist our customers with any queries which may arise.
• You have a strong interest in eCommerce and marketing and a passion for print and design, enabling you to provide the best solution for our customers and to chip in the success of their business.
• You are a digital native which allows you to connect with our customers on all channels to support them, especially via phone, email, and chat.
• You exude persistence and, as a reliable partner for our clients, maintain an overview of all the current marketing solutions we can offer them, e.g. flyers, business cards, disposable menus.

What you can expect from our selection process:

First, we will get to know each other in a 20-minute conversation via video or phone. If this goes well, we will invite you for a more comprehensive interview via video (Zoom). At this point, you will have the opportunity to get in contact with your potential Team Lead and get more insights into the job. We are looking forward to your application. Please send it in English to your first point of contact

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Job Segment: Recruiting, Work from Home, Customer Service, Human Resources, Contract