Specialist, Customer Care (Dutch)

Vistaprint; Berlin; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

VistaPrint is a global design and marketing partner serving millions of small businesses. We seek a Dutch-speaking Customer Care professional to deliver multi-channel support, advise on marketing and design, and help clients navigate our product suite in a remote-first environment.

You will work with a dedicated team in a weekly-rotating shift, participate in a paid 4-week training, and receive ongoing mentoring to grow with VistaPrint’s vision and offerings.

Qualifications

• Advanced proficiency in oral and written Dutch with strong English communication to assist customers and team.
• 1+ years in a customer service, eCommerce, or support role.
• Solid understanding of digital communication channels and a passion for print, design, and marketing.
• Demonstrated ability to work independently, make decisions, and find creative solutions in a fast-paced environment.

Responsibilities

• Deliver exceptional support to Dutch-speaking customers across multiple channels.
• Provide tailored marketing and design advice to help small businesses stand out.
• Utilize strong digital literacy to navigate various platforms for a smooth customer experience.
• Maintain comprehensive knowledge of VistaPrint product offerings (e.g., face masks, disposable menus).
• Collaborate with a team leader and colleagues within a weekly-rotating shift for consistent service availability.
• Participate in a paid 4-week training program and ongoing mentoring.

Skills

Dutch language (Advanced)

English communication

Independent work

Education

Marketing/Communications coursework or certification

Job description

Our Team

The Customer Care team at Vista is an enthusiastic, supportive group working together to empower small businesses and self-employed professionals. We thrive in an appreciative, agile environment where open communication, comprehensive training, and dedicated leadership allow us to independently provide creative design and marketing solutions to our customers.

What You Will Do

Deliver exceptional support to our Dutch-speaking customers across multiple channels, seamlessly resolving queries with friendly and insightful communication.

Provide tailored marketing and design advice to help small businesses stand out in a competitive market and achieve their goals.

Utilize your strong digital literacy to navigate various platforms, ensuring a smooth and efficient customer experience.

Maintain a comprehensive overview of Vista's current product offerings (e.g., face masks, disposable menus), acting as a reliable partner and consultant to our clients.

Collaborate with a dedicated team leader and colleagues in a reliable, weekly-rotating shift system to ensure consistent, high-quality service availability.

Participate actively in a paid 4-week training program and ongoing mentoring sessions to continuously develop your expertise and advance our shared vision.

Your Qualifications

At VistaPrint, we seek individuals who bring new ideas and perspectives to our teams and improve our culture. No matter your background or experience, we encourage you to apply—even if you feel you don't exactly meet the requirements or qualifications. You might be a strong candidate for this or other roles.

Advanced proficiency in oral and written Dutch, coupled with strong English communication skills to effectively assist our customers and team.

1+ years of experience in a customer service, eCommerce, or support role, demonstrating a steadfast focus on client satisfaction.

Solid foundational understanding of digital communication channels and a passion for print, design, and marketing.

Demonstrated ability to work independently, make decisions, and find creative solutions within a fast-paced environment.

Nice to Have

Working knowledge of graphic design basics or marketing strategies for small businesses.

Previous experience operating within a remote-first or hybrid work setting.

Relevant coursework or certification in Communications, Marketing, or equivalent experience.

Why You'll Love Working Here

There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.

About Us

VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion

VistaPrint exists to help our customers live their dreams. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer

VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.