Specialist, CFIT Technical Support & Service Management, Fiji & Pacific Islands

DHL Germany; Kükenbruch; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading logistics company is seeking a Certified International Specialist to provide IT support and assist with digitalization initiatives. Candidates should have a degree in Information Technology, strong communication skills in English, and the ability to manage customer integrations. This position offers strong career support in an international environment and a multifarious benefit program.

Leistungen

Strong career support

Great culture and colleagues

Multifarious benefit program

Qualifikationen

• Degree in Information Technology or equivalent.
• ITIL Certification preferred.
• Strong communication skills in spoken and written English.

Aufgaben

• Provide IT support for issues via ticketing system.
• Assist/Lead Digitalization initiatives.
• Manage and deploy customer facing integrations.

Kenntnisse

IT support

Digitalization initiatives

Network infrastructure management

Customer service

Strong communication skills

Ausbildung

Degree in Information Technology

Tools

Microsoft Power Platform

Cisco CCNA

Microsoft AD / Azure

Jobbeschreibung

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

DHL Express Fiji has exiting Vacancy for Specialist, CFIT Technical Support & Service management, Fiji & Pacific Islands to be based in Suva office.

Responsibilities

• Provide IT support for all IT related issues to Fiji and Pacific Islands via ticketing system.
• Assist/Lead Digitalization initiatives using Microsoft Power Platform.
• Manage and deploy customer facing integrations.
• Ensure issues are resolved within SLA.
• Able to provide support remotely.
• Manage assets and keep proper records of hardware.
• Monitor, manage and deploy Network infrastructure and ensure no down time to the business.
• Assist/lead projects to meet deadline.
• Provide support to external customer on our electronic shipping solutions.
• Work independently to complete projects.
• Assist with procurement of IT equipment and services.

Qualifications

• Degree in Information Technology (or equivalent).
• ITIL Certification (preferred).
• Cisco CCNA (preferred).
• Microsoft AD / Azure (preferred).
• Ability to prioritize and meet deadlines.
• Ability to learn rapidly and put that knowledge into practice.
• Strong Communication Skills in spoken and written English.
• Exceptional customer service and desire to exceed client expectations.
• Team player, flexible, enthusiastic.
• Ability to work on odd hours on demand.

Our Offer

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!