Special Service Expert Life Sciences (m/f/diverse)

time:matters GmbH; Neu-Isenburg; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in Life Sciences is seeking a Senior Service Expert to act as the first point of contact for clients. The role involves developing transport solutions and ensuring smooth execution of services. The ideal candidate will have strong customer service skills and communicate effectively in German and English.

Leistungen

Profit sharing

Free parking

Flight discounts

Company canteen

Job ticket

Company mobile phone

Bike leasing

Shopping discounts

Employee events

Flexible working arrangements

Development programs

Company health services

Free snacks

EGYM WellPass

Qualifikationen

• Outstanding customer service orientation and ability to impress clients in critical situations.
• Independent and solution-oriented work approach.
• Excellent German and good English skills, proficient in Microsoft Office.

Aufgaben

• First point of contact for clients as a Senior Service Expert.
• Monitor transport processes and manage the team.
• Develop solutions for On-Board Courier & unaccompanied transports.

Kenntnisse

Customer service orientation

Problem-solving

Strong communication skills

Teamwork ability

German language proficiency

English language proficiency

Proficient in Microsoft Office

Jobbeschreibung

Client:

time:matters GmbH

Location:

Germany (specific location not provided)

Job Category:

Other

EU work permit required:

Yes

Job Reference:

922fb4f86139

Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

Job Description:

• First point of contact for internal and external clients as a Senior Service Expert in Life Sciences
• Development of solutions for global On-Board Courier & unaccompanied transports in Life Sciences and special projects (e.g., Cell & Gene)
• Technical responsibility for smooth transport execution
• Monitoring transport processes and managing the team
• Supporting international branches as part of a central expertise team

Contact:

Marlene Gaydoul

HR
time:matters GmbH

Contact email for inquiries:

[Email not provided]

Employee benefits include:

• Profit sharing / Bonus / LVV
• Free parking
• Flight discounts
• Company canteen (subsidized)
• Job ticket / public transport subsidy
• Company mobile phone / iPad
• Bike leasing (Jobrad)
• Discounts / Shopping opportunities
• Employee events (summer festivals, sports competitions, etc.)
• Flexible working arrangements / Mobile working
• Development programs / Training opportunities
• Company health services
• Free snacks / beverages
• EGYM WellPass

Desired candidate qualities:

• Outstanding customer service orientation and ability to impress clients even in critical situations with a 'Yes We Can' attitude
• Independent, solution-oriented, and goal-focused work approach, combined with commitment, reliability, and responsibility
• Friendly demeanor, strong communication skills, high teamwork ability, and problem-solving skills
• Excellent German and good English skills, proficient in Microsoft Office
• Applicants with disabilities will be prioritized if equally qualified

Additional notes:

Please note that if you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

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