Solutions Engineer

Synthflow AI; Berlin; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading no-code voice AI platform based in Berlin is seeking a Solutions Engineer. In this role, you will ensure the success of enterprise customers by providing technical onboarding and support for AI phone agents. Ideal candidates have experience in technical implementation and a passion for AI technologies. This role offers a remote-first approach with opportunities for career growth and a competitive compensation package.

Leistungen

Autonomy in a fast-moving startup

Remote-first flexibility

Competitive pay and equity options

Qualifikationen

• 3-5 years of experience in technical implementation or solutions engineering.
• Hands-on experience with APIs and technical integrations.
• Interest in AI/ML technologies.

Aufgaben

• Lead the technical onboarding and implementation of AI solutions.
• Serve as the primary technical contact for customer integration.
• Conduct regular check-ins with customer project leads.

Kenntnisse

Technical implementation

Customer success engineering

Clear communication

Collaboration

Tools

APIs

CRMs

Automation tools

Jobbeschreibung

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

Our agents have already delivered measurable impact:

• Over 5 million hours of contact center operations saved

• 35% more calls answered compared to non-AI operators

• 45 million calls handled with a 99.9% uptime

Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.

About Us

At Synthflow we’re building the easiest way for businesses to create AI-powered phone agents. No coding, no fuss—just smarter automation. We’re passionate about delivering the future of voice technology with lightning-fast, scalable solutions. It’s an exciting time at Synthflow: we’re early, fast-growing, and laser-focused on impact. Join us to do the best work of your career while helping businesses thrive.

About the Role

As a Solutions Engineer at Synthflow, your primary focus will be ensuring the technical and operational success of our enterprise customers as they onboard and scale their AI phone agents. This role combines technical expertise, hands-on implementation, customer engagement, and project management. You will bridge the gap between business stakeholders and technical teams, ensuring seamless integration and adoption of our solutions.

Your Responsibilities:

• Lead the technical onboarding and implementation of Synthflow's AI phone agent solutions, including prompting strategies, API integrations, and customized setups.

• Serve as a primary technical contact, troubleshooting and resolving integration-related issues.

• Conduct regular check-ins with customer project leads and host technical workshops with customer engineering teams.

• Proactively identify and execute the necessary actions to ensure customer satisfaction and success.

• Collaborate closely with Synthflow's sales, engineering, and customer success teams to deeply understand and deliver on customer needs.

Who You Are:

• You have at least 3-5 years of relevant experience in technical implementation, customer success engineering, solutions engineering, or a similar technical customer-facing role.

• You possess hands-on experience with APIs, CRMs, automation tools, technical integrations,

• You have experience or deep interest in AI/ML technologies and prompt engineering.

• You excel in clear, effective communication and can comfortably manage both internal and external stakeholder expectations.

• You thrive in dynamic environments, pay meticulous attention to detail, and enjoy collaborating cross-functionally on small, agile teams.

Preferred Qualifications (Bonus Points):

• Previous experience at a fast-growing startup or in enterprise-level AI/ML service implementation.

• Familiarity with Large Language Models (LLMs) and prompting.

• Strong understanding of enterprise sales, customer success, and engineering processes.

• Flexibility in working hours to accommodate enterprise customer schedules.

What we offer:

• Autonomy at speed: High-ownership roles in a fast-moving startup.

• Remote-first flexibility: Contribute from anywhere, on your schedule.

• Cutting-edge technology: Work on what interests you most.

• Career growth: Scale your impact as the company grows.

• Rewarding package: Competitive pay, equity options, and comprehensive benefits that reflect your skills and experience.

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.