Solutions Delivery Field Engineer (m/w/d)

ZipRecruiter; Frankfurt; Vor Ort; EUR 70.000 - 80.000; Vollzeit

Zusammenfassung

A global leader in product identification and packaging solutions seeks a Solutions Delivery Field Engineer. This role involves providing technical support and services to customers in Western Europe, with a focus on installations and customer satisfaction. Candidates should have 2-3 years' experience in a field service role and strong communication skills, especially in English and possibly German, French, or Spanish.

Leistungen

Bonus scheme

Health & Life Insurance

Meal allowance

Flex Salary

Company car

Employee Assistance Program

Fringe benefits (Christmas, birth/adoption)

Recruitment Referral bonus

Growth Opportunities within an international environment

Qualifikationen

• At least 2-3 years' experience as Field Service Engineer or Technical Service Engineer.
• Ability to manage multiple tasks and follow procedures.

Aufgaben

• Perform installations, maintenance, and customer training.
• Complete service reports and promote service products.
• Travel to customer sites for installation and training events.

Kenntnisse

Communication

Problem-solving

Technical assessment

Ausbildung

Certification in Mechanical, Electrical/Electronics, Networking, or Software capabilities

Jobbeschreibung

Job Description

Systech provides trusted identification and traceability solutions that establish essential product data, ensure digital connectivity and enable real-time insights—on the packaging line and throughout the supply chain. With decades of experience as the pioneer of pharmaceutical serialization, and further strengthened through our recent acquisition of Pharmacontrol Electronic GmbH (PCE), a prominent European pharmaceutical track & trace solutions provider, Systech offers comprehensive, easily configured, turnkey software solutions with reliable implementation and expert support.

Global brands across industries rely on Systech's platform to help them achieve their objectives in compliance, resiliency, sustainability, and digital transformation. Systech is a leading brand of Markem-Imaje, a global product identification, packaging intelligence, and connected product solutions provider and a part of Dover Corporation.

As Solutions Delivery Field Engineer you will be a part of our technical service team assigned to customers based across Western Europe, providing technical support to our customers on site. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

What you will do:

Perform pre-installations, Installations and maintenance activity.

Perform training, both internally and externally where needed.

Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation.

Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction.

Work in partnership with the Sales teams to assist with sales revenue targets and revenue growth. Build strong relationship with the Sales department.

Travel to customers site within your assigned area along with occasional travel nationally to attend training events and meetings.

You'll only be the right candidate if you are aligned to our values and culture:

Collaborative entrepreneurial spirit.

Winning through customers.

High ethical standards, openness and trust.

Expectations for results.

Respect and value people.

At least 2-3 years' experience as Field Service Engineer or as Technical Service Engineer.

Ability to technically assess situations and issues, and proactively advise on solutions.

Ability to follow procedures and plan time effectively.

Ability to manage multiple tasks.

Excellent communication skills.

High level of English and or other European such as German, French or Spanish

Desirable

Certification relating to Mechanical, Electrical/Electronics, Networking, Vision cameras or software capabilities.

Expert knowledge of technical products, ideally like Printing, track & trace or and Identification serialisation technology.

Bonus scheme

Health & Life Insurance

Meal allowance

Flex Salary

Company car

Employee Assistance Program

Fringe benefits (Christmas, birth/adoption)

Recruitment Referral bonus

Growth Opportunities within an international environment

Salary: 70000 – 80000 EUR / YEAR

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