Solution Sales Executive, CRM Workflows - Pharma and Life Sciences

ServiceNow; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in cloud-based technology seeks a Solution Sales Executive to drive CRM Workflows products. The role involves developing sales strategies, managing C-level relationships, and ensuring customer satisfaction. Ideal candidates will have extensive experience in solution sales and fluency in English and German.

Qualifikationen

• 4+ years of sales experience within complex software or platform solutions.
• Fluency in English and German required.

Aufgaben

• Oversee market success of CRM Workflows products.
• Develop sales strategy and manage executive relationships.
• Qualify prospects and maintain ongoing account management.

Kenntnisse

AI Integration

Solution Sales

Communication

Relationship Management

Jobbeschreibung

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Solution Sales Executive will oversee the market success of ServiceNow's CRM Workflows products. You will play a leading role in engaging assigned accounts and be responsible for creating new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support, and Professional Services.

What you will get to do in this role:

1. Oversee worldwide development of a small portfolio of assigned accounts, including development and deployment of territory resources.
2. Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
3. Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).
4. Arrange and conduct initial Executive and CxO discussions and position meetings.
5. Collaborate closely with your Solution Consulting counterpart and extended team to deliver demonstrations showcasing ServiceNow’s Customer Industry & Workflows product(s) & solution(s), orchestrating relationships as required.
6. Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
7. Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform.
8. Own and lead CRM opportunities while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions.
9. Partner with assigned Account Executive and Solution Consultant to present our CRM Workflows offering directly to prospects, customers, partners, and at industry events and seminars.
10. Articulate customer success strategies to streamline and standardize Platform presentations and value propositions.
11. Qualify prospects and develop new sales opportunities and ongoing revenue streams with limited support from inside sales.
12. Manage sales processes and close opportunities.
13. Maintain ongoing account management to ensure customer satisfaction and drive additional revenue streams.

Qualifications

• Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s industry impact.
• Deep experience in solution sales, preferably within CRM / Customer engagement / Customer Service Management / CX / CPaaS / CCaaS / SOM vendors.
• Understanding of CRM, CX, or CSM business processes.
• Experience leading virtual or matrixed teams.
• Ability to understand broad, macro-level business IT needs for prospective clients.
• 4+ years of sales experience within complex software or platform solutions.
• Proven ability to establish trusted relationships with current and prospective clients and teams.
• Ability to generate new business, negotiate deals, and maintain C-Level relationships.
• Thrives in a fast-paced, growing, deadline-driven environment.
• Willingness to go above and beyond to succeed against competition.
• Excellent communication skills, capable of explaining complex issues simply in both written and oral formats.
• Strong ability to forge relationships with C-level executives and internal/external stakeholders.
• Excellent presentation skills.
• Regional travel up to 50%; offices in Munich, Dusseldorf, Berlin, Frankfurt, Hamburg.
• Fluency in English and German required.

Additional Information

Work Personas

We support flexible work arrangements based on role requirements. Learn more here.

Equal Opportunity Employer

ServiceNow is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or any other protected category.

Accommodations

If you need accommodations during the application process, contact [e-mail].

Export Control Regulations

Employment may be contingent upon export control approvals for positions requiring access to controlled technology, including US EAR regulations.

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