Solution Consultant (m/f/d)

Mercanis; Berlin; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading tech startup in Berlin seeks an Implementation Manager / Solution Consultant to drive successful solution implementations for clients. You'll collaborate with various teams to tailor solutions, ensuring customer satisfaction and project success. The role offers a collaborative culture, flexible work environment, and competitive benefits, including salary and equity options.

Leistungen

Flexible work culture

Collaborative team environment

Central office location in Berlin

Equipment choice

Competitive salary and equity

Networking opportunities

Qualifikationen

• 2–5 years of experience in solution implementation and project management.
• Proficient in managing customer requirements and ensuring successful project deployment.
• Fluent in German and English, with strong communication skills.

Aufgaben

• Lead the implementation process from customer onboarding to post-go-live support.
• Collaborate with cross-functional teams to ensure smooth integration.
• Conduct training sessions for customers to empower them with product usage.

Kenntnisse

Project Management

Customer Success

Problem Solving

Collaboration

Jobbeschreibung

Your mission

Your Mission

As an Implementation Manager / Solution Consultant at Mercanis, you will play a key role in managing the end-to-end process of implementing our solutions for customers, ensuring seamless integration and a smooth experience. You will work closely with cross-functional teams, including Product, Sales, and Customer Success, to understand customer needs and tailor the implementation to deliver maximum value. Your responsibility will be to guide clients through the entire implementation journey, from onboarding to post-go-live support, while ensuring quick time-to-value of projects and customer satisfaction. If you are passionate about driving successful customer outcomes, optimizing processes, and making a direct impact on the success of a fast-growing SaaS company, this is the perfect opportunity for you to help shape customer experiences and contribute to our continued growth.

Your Stellar Role

• Collaborate closely with cross-functional teams, including Sales, Product, Engineering, and Customer Success, to ensure a smooth and efficient post-sales process for new and existing customers.
• Lead the end-to-end implementation process for new customers, ensuring that the solution is deployed according to customer specifications, on time, and within budget.
• Work directly with customers to understand their requirements, configure the product to meet their needs, and ensure seamless integration into their environment.
• Drive proactive project management throughout the implementation phase, coordinating tasks, resources, and timelines to guarantee successful go-live.
• Conduct training sessions and Q&A workshops with customers and key stakeholders, empowering them to use the product independently and effectively.
• Continuously collaborate with the Product and Engineering teams to address customer requests, set realistic expectations, and determine the scope of features or customizations.
• Own the implementation process from initial engagement to post-go-live, ensuring the solution meets or exceeds customer expectations.
• Stay informed about industry trends, customer feedback, and emerging practices to improve processes and accelerate the time-to-value for our customers.
• Strive for continuous improvement in the deployment and onboarding processes to streamline workflows and ensure customer satisfaction.

Your Profile

Your Profile Requirements

• You bring 2–5 years of experience in solution implementation, project management, or customer-facing roles, preferably in a B2B SaaS environment, with a strong track record of managing complex deployments and delivering customer success through tailored solutions (e.g., management consulting).
• You possess a deep understanding of solution implementation processes and have experience managing customer requirements, coordinating resources, and ensuring successful go-live and post-deployment support.
• You have experience working directly with customers, understanding their needs, and configuring solutions to solve their problems while maintaining technical feasibility and project timelines.
• You are proficient in managing project timelines and resources and have a strong ability to oversee the full lifecycle of customer onboarding and deployment, ensuring projects are completed within budget and on time.
• You have experience working with cross-functional teams, including Product, Engineering, and Customer Success, to ensure smooth communication and alignment on customer requirements and expectations.
• You have a strong understanding of technical concepts and the ability to guide customers through complex setups, integrations, and configurations.
• You are a proactive problem solver who thrives in a fast-paced, customer-focused environment and enjoys taking ownership of the implementation process to deliver exceptional outcomes.
• You’re business fluent in German and English.

Why us?

Our Benefits

• Work in one of Germany’s most promising tech startups, growing 5x with top-tier investors including SpeedInvest and Capmont Technology.

• Flexible work culture: Enjoy a culture that encourages innovation and problem-solving. You’ll have the freedom to try new ideas and take ownership of your projects.
• Collaborative team environment: Be part of a motivated team where knowledge sharing, learning, and improvement are prioritized.
• Office in Berlin: Work in a central location in Berlin, the heart of Germany’s startup scene.
• Choose your tools: Select the laptop and tools that best suit your working style (Apple, Windows, Linux).
• Competitive salary and equity: We offer a competitive salary and stock options, giving you a share in the company’s success.
• Networking opportunities: Connect with a network of experts and professionals to grow your career and share insights.

Our job offer for Implementation Manager / Solution Consultant sounds interesting? Then we are looking forward to receiving your application.

We value diversity of perspective and aim to build an inclusive workplace that welcomes people from all different backgrounds. We do not tolerate and actively counter discrimination against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

Interested? Feel free to reach out to us - if your profile does not fully match our requirements, we are always seeking exceptional individuals for other permanent, part-time, or internship positions.