Solution Consultant, DACH (Cloud Platform)

Atlassian; München; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health and wellbeing resources

Paid volunteer days

Flexible work location

Zusammenfassung

Atlassian is looking for a Solution Consultant with a Cloud Platform focus to join our Advisory Services Delivery team. This role is crucial for helping clients maximize their Atlassian investment and is not a managerial position. You will collaborate with peers to deliver exceptional service, align business needs with product capabilities, and travel up to 30% of your time.

The ideal candidate has 4-6 years of SaaS experience, 2 years in customer-facing roles, and should be fluent in English; German communication skills are a significant advantage.

Qualifikationen

• 4-6 years of experience within SaaS companies.
• 2+ years in customer-facing roles engaging with stakeholders.
• Experience administering Atlassian Cloud ecosystems.

Aufgaben

• Collaborate to align on strategic outcomes for customers.
• Help solve business challenges through Atlassian products.
• Promote opportunities for service and product expansion.

Kenntnisse

Experience within SaaS companies

Customer engagement skills

Expertise in Atlassian Cloud

English fluency

German communication skills

Tools

Jira Software

Jira Service Management

Confluence

Cloud migration utilities

Jobbeschreibung

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities.

Overview

This role requires you to be located in Germany or the UK. We don’t offer relocation support for this role.

Future Team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment.

Role Description

We’re hiring a Solution Consultant with a Cloud Platform focus to join our Advisory Services Delivery team as an individual contributor – this is not a managerial role. Atlassian Solution Consultants are experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

Responsibilities

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
• Identify and promote opportunities for service and product expansion within a client’s organization
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Qualifications

Your background

• 4-6 years of experience within SaaS companies
• 2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
• Demonstrated expertise in our Cloud Platform, including:
• Experience administering Atlassian Cloud ecosystems including applications like Guard, Jira Software, Jira Service Management, Confluence, Focus, Rovo, etc
• Background in SaaS based-architectures, integration methods, and associated security considerations
• Experience performing Atlassian’s Cloud migration process at varying customer scales, and expertise in associated migration utilities, and hybrid SaaS and on-premise deployment models
• Experience with Rovo, Agentic AI, MCP, and/or other AI integrations
• You’re fluent in English. Due to a strong customer presence in the DACH region, professional-level German communication skills would be a significant advantage.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. Learn more at go.atlassian.com/perksandbenefits.

EEO Statement

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

Accommodations

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.