Solution Architect - Germany

Insider; München; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Join a forward-thinking company that is a leader in AI-native customer experience solutions. This role offers a unique opportunity to engage with clients, driving their digital transformation through technical expertise and relationship-building. You'll work in a diverse environment, collaborating with talented professionals from around the globe. With a focus on innovation and impact, you'll help shape the future of customer experiences while enjoying access to extensive training and networking opportunities. This is your chance to be part of an exciting journey in a dynamic industry.

Leistungen

International and diverse environment

Tech Talks with industry leaders

Access to online courses

Opportunities for training and skill development

Team activities

Qualifikationen

• 5+ years in complex technical deployment projects with distributed applications.
• Strong experience in cloud and hybrid infrastructures and architecture designs.

Aufgaben

• Engage with customer decision-makers to support digital transformation.
• Troubleshoot technical issues and provide solutions during implementation.

Kenntnisse

Technical Deployment

Communication Skills

Problem Solving

Customer Engagement

Technical Relationship Building

Ausbildung

Bachelor's Degree in Computer Science

Tools

JavaScript

HTML

CSS

REST

XML

Jobbeschreibung

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-ledB2B SaaS unicorns in the world. Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

Our Partner Success Team consists of people from 31 different nationalities. They are quick learners & problem solvers. Our Solution Architects are powered by their technical background and skills. They aim to provide seamless onboarding for our Partners while assisting with implementation.

Job Description

• Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation.
• Run data workshops to build plans for implementing solutions which align with customer business goals and technical environments.
• Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact.
• Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provides solutions.
• Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties.
• Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact.
• Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer.

What we expect from you?

• Bachelor's Degree in Computer Science or related field
• Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications.
• Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.
• Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.
• Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
• Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies.
• Strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs or Programming.

While we are conquering the world, we are offering you;

• a chance to work in an international, diverse, and inclusive environment,
• “Tech Talks” with famous and groundbreaking people from the software world,
• to be part of an industry that’s shaping the future of customer experiences.
• access and opportunity to gain a limitless network all over the globe
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform.
• space to share your skills through training sessions and workshops if you wish.
• fun with the occasional team activities!

Was this position made for you?

So let’s talk! We provide equal opportunity in a zero-discrimination workplace and embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.