Software (Technical) Support Engineer (f / m / d)

Applied Materials; Dresden; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global leader in materials engineering solutions is seeking a Software (Technical) Support Engineer in Dresden, Germany. The ideal candidate will tackle software troubleshooting, installation, and customer support for advanced manufacturing tools. Strong communication skills and a degree in engineering or related field are required. Join us for a competitive salary, benefits, and an opportunity for personal and professional growth.

Leistungen

Competitive salary

Bonuses

Pension

Stock purchase options

Overtime pay

Urban Sports Club membership

30 days of vacation

Qualifikationen

• 2-4 years of professional experience in software testing, test case documentation, and network technology preferred.
• Strong English communication skills; German skills beneficial.
• A team player willing to work in multidisciplinary teams.
• Excellent analytical and organizational skills.

Aufgaben

• Analyze reported problems and validate solutions for software troubleshooting.
• Install and configure software for Early Learning Shipments and New Product Introductions.
• Collect customer-specific test scenarios and execute test plans to validate software releases.
• Investigate and resolve application and system issues, including customer problems.
• Consult on Factory Automation scenarios and provide ongoing training to customers.

Kenntnisse

Software troubleshooting

Network technology

Customer support

Software installation

Validation

Training

Ausbildung

Degree in Computer Engineering, Electrical Engineering, or related field

Jobbeschreibung

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build, and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips—the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables exciting technologies that connect our world, like AI and IoT. If you want to work beyond the cutting edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible a Better Future.

What We Offer

Location: Dresden, DEU

At Applied, we prioritize your well-being and encourage you to bring your best self to work. Our comprehensive benefits and wellness programs are designed to support your happiness, health, and resilience. We are committed to providing growth opportunities and support for your personal and professional development, whether at work, at home, or elsewhere. Learn more about our benefits on our website.

You will benefit from a supportive work culture that encourages learning, development, and career growth as you take on challenges and drive innovative solutions. Visit our Careers website to learn more about opportunities at Applied.

Applied Materials is a leader in semiconductor materials engineering solutions used worldwide. Our expertise in atomic-level material modification on an industrial scale enables our customers to turn possibilities into reality, shaping the future of technology.

We are seeking a Software (Technical) Support Engineer to join our team in Dresden, Germany, supporting our CGA-based process tools.

Your key responsibilities:

1. Software system troubleshooting: analyze reported problems, validate solutions, develop troubleshooting plans to identify root causes, and deliver rapid resolutions for systemic issues (Microsoft Server, Network Topology, Applications).
2. Software installation and imaging: install and configure software and images for Early Learning Shipments (ELS), New Product Introductions (NPI), and First In Fab tools (FIF); document and perform first-of-kind installs on High Volume Manufacturing (HVM) tools; develop and train on software procedures.
3. Software testing and validation: collect and incorporate customer-specific test scenarios, construct simulators for testing and troubleshooting, execute test plans to validate software releases.
4. Create, test, and verify installation and upgrade instructions for Applied Materials product releases.
5. Investigate and resolve internal and external application and system issues, including high-value customer problems and systematic software bugs or failures.
6. Customer engagement and training: foster trust, consult on Factory Automation scenarios, resolve tool operation questions, and provide ongoing training to customers and customer engineers.
7. Assist in analyzing customer OS performance, system integration, and database management issues; deliver updates and reports to management and partners.

Your education and experience:

• A degree in Computer Engineering, Electrical Engineering, Automation, or related field.
• 2-4 years of professional experience in software testing, test case documentation, and network technology preferred.
• Strong English communication skills; German skills beneficial.
• A team player willing to work in multidisciplinary teams.
• Ability to explain complex information straightforwardly.
• Excellent analytical and organizational skills.
• Willingness to travel up to 50% within Europe and to the US headquarters.

What you can expect from us:

• Onboarding with industry experts and a local buddy.
• Opportunities for professional and personal development.
• A variety of tasks in an innovative, international company.
• Competitive salary and benefits, including bonuses, pension, stock purchase, overtime pay, and Urban Sports Club membership.
• Flexible working hours, including options for remote work.
• Team events and meetups on our rooftop terrace.
• 30 days of vacation.

Make Possible with Applied Materials.

Additional Information

Time Type: Full-time

Employee Type: Regular

Travel: Yes, up to 50%

Relocation Eligible: Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other protected status.

Key Skills: Semiconductor industry, Software troubleshooting, Customer support, Network technology, Software installation, Validation, Training

Employment Type: Full-Time

Experience: 2-4 years

Vacancy: 1