Software (Technical) Support Engineer (f/m/d)

Applied Materials; Dresden; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in semiconductor materials engineering is seeking a Software (Technical) Support Engineer in Dresden. The position involves troubleshooting software issues, installation, and customer training to enhance trust and deliver effective solutions. The role offers growth opportunities and a supportive company culture along with flexible working hours and comprehensive benefits.

Leistungen

Flexible working hours and remote work options

30 days of vacation

Professional development opportunities

Company pension plan

Qualifikationen

• 2-4 years professional experience in software testing and network technology preferred.
• Strong communication skills in English, German is beneficial.

Aufgaben

• Analyze problems and validate solutions for software systems.
• Install and configure software for new product introductions.
• Engage with customers to foster trust and resolve technical issues.

Kenntnisse

Software Testing

Troubleshooting

Customer Engagement

Analytical Skills

Ausbildung

Degree in Computer Engineering or related

Jobbeschreibung

Software (Technical) Support Engineer (f/m/d)

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Software (Technical) Support Engineer (f/m/d)

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Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology, join us to Make Possible a Better Future.

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology, join us to Make Possible a Better Future.

What We Offer

Location:

Dresden,DEU

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers.We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Applied Materials is the leader in semiconductor materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. Our innovations make possible the technology shaping the future.

We are looking for a Software (Technical) Support Engineer to join the team in Dresden, Germany in support of our CGA based process tools.

Your key responsibilities as a Software (Technical) Support Engineer:

• Software System Troubleshooting - analyze reported problems & validate solutions, provide troubleshooting plans to discover root cause to deliver rapid resolution on systemic issues (Microsoft Server / Network Topology / Applications)
• Software Installation & Imaging - Install & configure software & images on Early Learning Shipments (ELS) / New product Introductions (NPI) / First In Fab tools (FIF), document & perform first of kind installs on High Volume Manufacturing tools (HVM), develop & train on Software procedures
• Software Test & Validation - Collect & incorporate customer specific test scenarios, construct simulators for testing & troubleshooting, execute test plans to validate software releases (test suit)
• Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
• Understand, research, and resolve internal and external application and systems issues, investigate in customer's high value problem (HVP), systematic bugs or systematic software failures.
• Customer Engagement & Training - Foster customer trust in Applied Materials Software, consult on Factory Automation scenarios (FA), resolve questions on tool operations & settings
• Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
• Assist in analysis of customer OS performance, integration, and database management issues. Deliver updates and reports to managers, partners, and peers.
  
  

Your Education And Experience

• A degree in Computer Engineering, Electrical Engineering, Automation or related
• 2-4 years of professional experience in software testing, test cases, documentation, and network technology is preferred
• Strong communication skills in English, with German being beneficial as well
• A team player with a willingness to work in multi-disciplinary teams
• Explains complex information to others in straightforward situations
• Excellent analytical and organizational skills
• Willing to do business trips to customer in Europe and to the headquarters in the US, up to 50%
  
  

What you can expect from us:

• Onboarding with industry experts from the Applied Materials global team and a local buddy.
• Learning and development opportunities through continuous professional training and personal skills development.
• A variety of tasks in an innovative and international technology company.
• Reasonable salary and benefits including bonus programs, company pension plan, employee stock purchase program, overtime pay and an Urban Sports Club membership.
• Flexible working hours with the possibility to combine working from home or from the office.
• Team events, and meetups on our own roof top terrace
• 30 days of vacation
  
  

Make Possible with Applied Materials.



Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 50% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing, Nanotechnology Research, and Semiconductor Manufacturing

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