Software Support Engineer (m/f/d)

Thermal Systems GmbH; Steigziegelhütte; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading company in electronics manufacturing is seeking a Software Support Engineer to join their team in Mexico. The role involves troubleshooting software challenges and collaborating with various departments to ensure efficient software operations. Candidates should have a Bachelor's degree in Computer Systems Engineering and fluency in both Spanish and English. The position promises exciting growth opportunities within a dynamic international environment.

Leistungen

Exciting training opportunities in our German headquarter

Opportunity to work in a dynamic industry

Flat hierarchies with focus on quality and creativity

Qualifikationen

• Good knowledge in network systems and SQL database systems.
• Basic experience in PLC and electrical engineering.
• Fluent in Spanish and English.

Aufgaben

• Providing first and second level support for software challenges.
• Assuring regular software installation and updates.
• Documenting support requests in the ticket system.

Kenntnisse

Customer relation

Analytical thinking

Troubleshooting

Ausbildung

Bachelor’s degree in Computer Systems Engineering

Jobbeschreibung

Rehm Thermal Systems is a leading manufacturer of reflow soldering systems with convection or condensation and drying and coating systems. The company has been producing energy-efficient manufacturing equipment for the electronics and photovoltaics industry since 1990. We also offer our customers tailor-made applications related to the soldering, coating and hardening of modules.Headquartered in Blaubeuren, Germany, Rehm Thermal Systems coordinates the activities of 26 locations in 24 countries worldwide.

We are looking for a Software Support Engineer (m/f/d) to join our Rehm team in the Guadalajara area, Mexico.

Software Support Engineer (m/f/d)

Guadalajara area, Mexico

Your key responsibilities

• Providing first and second level support and solving complex software challenges efficiently
• Assuring regular software installation and software updates both at customer sites and remote
• Close collaboration with our CSM department in the headquarter when troubleshooting complex software issues
• Commissioning and maintaining standard Rehm interfaces and customer specific interfaces for communication with MES systems
• Commissioning of machine to machine interfaces (e.g. Hermes)
• Documenting the support request, the activities carried out and solutions in our ticket system

What we are looking for

• Bachelor’s degree or higher in Computer Systems Engineering or a related field
• Good knowledge in network systems, SQL database systems and computer systems
• Basic experience in PLC and electrical engineering
• Ability to understand and troubleshoot problems in software and hardware systems
• Excellent customer relation and analytical way of thinking
• Ability to work in a team within a multi-cultural environment
• Fluent in Spanish and English

The benefits of joining us

• The opportunity to work in a growing and dynamic industry
• Exciting training opportunities in our German headquarter
• You work in a great international team in Mexico and in Germany
• Flat hierarchies with a focus on quality and creativity

https://www.youtube.com/watch?v=RVEHh8RGHac

Become part of our team and shape the world of electronics manufacturing of tomorrow!

Please send your application to

Mr. Luis Garcia, General Manager Rehm Mexico
[e-mail] | [phone]

Rehm Thermal Systems SA de CV
Parque Industrial TREX La Venta
Carretera La Venta a Nextipac No. 6645 int. 10,
Colonia La Venta del Astillero,
Zapopan, Jal. CP. 45221