Software Support Engineer (m/f/d)

Werum Software & Systems AG; Darmstadt; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Individual training and development opportunities

International project setting

Company pension plan

Work-life balance

Team events

Cafeteria

Bike and car leasing

Electric charging stations

Zusammenfassung

Werum Software & Systems AG in Darmstadt is seeking a Software Support Engineer (m/f/d) to engage with customers' engineering teams and manage software support activities. You will facilitate integration and optimisation of software while providing operational support. This role demands a degree in Computer Science or a related field along with strong programming skills in Java or Python. Excellent communication and team spirit are essential. Join a company offering vibrant team events and a commitment to sustainability.

Qualifikationen

• Completed degree in Computer Science or a comparable qualification.
• Knowledge of software support and experience with Linux-server systems.
• Good programming skills in Java or Python are desirable.
• Experience with complex software systems in the space or scientific environment is a plus.
• Strong communication and service orientation.
• Willingness to continuously learn.
• Very good German and English skills.

Aufgaben

• Serve as primary contact for customers' engineering and operations teams.
• Liaise with customer teams and perform root-cause analyses.
• Support integration and validation of software.
• Assist with software releases and create technical documentation.
• Participate in onboarding and coaching by back-office team.

Kenntnisse

Software support

Linux-server systems

Java

Python

Communication

Team player

Problem-solving

Ausbildung

Degree in Computer Science or comparable

Jobbeschreibung

To strengthen our team, we are looking for a

Software Support Engineer (m/f/d)

as soon as possible.

For our national and international customers we design and operate modern IT infrastructures and platform solutions. We accompany the entire system lifecycle – from architecture and implementation through operation to continuous further development.

Position

• Location: Darmstadt (on‑site at the customer and remote)
  Contract type: 12–24months (with the possibility of subsequent permanent employment at the Lüneburg site)

Your Responsibilities

• Customer interaction: Primary contact for the customer’s engineering and operations teams, interfacing with the back‑office
• Coordination & analysis: Liaise with on‑site customer teams, perform root‑cause analyses for technical challenges
• Integration & optimisation: Support integration and validation (I&V) of the software, assist with architectural decisions and change requests
• Operations support: Prepare software releases, assist with rollout into operation, and create technical documentation
• Development & support: Intensive onboarding and coaching by the back‑office team and on‑site colleagues in Darmstadt

Your Profile

• Completed degree in Computer Science or a comparable qualification
• Knowledge of software support and experience with Linux‑server systems
• Good programming skills in a language such as Java or Python (desirable)
• Experience with complex software systems in the space or scientific environment is a plus (not mandatory)
• Independent work, strong communication and service orientation, team player
• Willingness to take on the role and continuously learn
• Very good German and English skills (international collaboration)

What We Offer

• Individual training and development opportunities
• Exciting and meaningful project environment working with environmental satellite data
• International project setting
• Support for EUMETSAT & ESOC clubs (sports, music, etc.) on site and access to the international community
• A work environment that emphasises reliability, fairness and responsibility – core values of our corporate culture

We look forward to receiving your application!

Please submit your application as a PDF to [e-mail]:

Work-life balance is part of our culture

Cafeteria

Our “Casino” offers a rotating menu and fresh salads at reasonable prices

Bike and car leasing

at special rates

Electric charging stations

in sufficient numbers for cars and bicycles

Employee share ownership

Current and former employees hold a large portion of the shares

We actively support biodiversity and sustainability at our site

Adjust your work location flexibly to suit your needs

for your personal growth with us

Company pension plan

Werum supports your retirement savings

Excellent transport connections

Fast by train or car to Hamburg, and just a short bike ride to Lüneburg city center

Team events

Christmas parties, team outings, team‑building events, and summer festivals – also with families

Spacious offices

with ergonomic workstations for focused work in pairs or small teams

Accessibility

Our modern building provides an accessible working environment