Software Support and Development Engineer (m/f/d)

Kion Group AG; Augsburg; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible and mobile working

Individual support and development

Employee discounts

Zusammenfassung

Dematic sucht Fachkräfte für den 2nd-Level-Support im 24/7-Betrieb in einem internationalen Umfeld. Sie arbeiten als Service Delivery Manager für neue und bestehende Kunden, führen Software-Support durch und dokumentieren Service-Fälle mit Lösungen.

Sie arbeiten an Software-Projekten (CS, MU, PS, IS) und unterstützen die weltweite Inbetriebnahme sowie Nach-Go-Live-Support. Weitere Aufgaben umfassen Service-Support für bestehende Kunden (WCS, MFC) und Software-Entwicklung für WCS, MFC und

Qualifikationen

• Experience with 24/7 on-call 2nd level support.
• High level of service and customer orientation.
• Knowledge in the automation environment / warehouse management systems.
• Knowledge of the logistics IT environment.
• Good written and spoken English & German.
• Willingness to travel.

Aufgaben

• Take on on-call duties in an international environment.
• Serve as service delivery manager for new and existing customers.
• Provide software support and document incoming service cases with solutions.
• Collaborate on software projects (CS, MU, PS, IS).
• Coordinate international project commissioning and post-go-live support.
• Provide service support for existing customers (WCS, MFC).
• Develop software for WCS, MFC and OFS systems (PTL, PbV).
• Process change requests for existing customers.

Kenntnisse

On-call support

Customer orientation

English & German

Travel willingness

Tools

WCS

MFC

OFS systems

Jobbeschreibung

Dematic is a leading global provider of intelligent intralogistics solutions - from storage to material flow and order picking. With a comprehensive range of innovative logistics systems, product solutions and services, we offer our customers unique perspectives for the movement of their goods and information through the supply chain. Dematic can look back on almost 200 years of tradition as an innovation driver. With more than 7,000 employees at over 50 locations worldwide, the company has built more than 6,000 distribution and industrial logistics systems.

We offer:

• Benefits of an International MDax Group (KION Group)
• Plenty of room for creativity in a rapidly growing company
• Flexible and mobile working
• Individual support and development
• Employee discounts

Your Tasks:

• Assumption of on-call duties in an international environment
• Service delivery manager for new and long-term existing customers
• Carrying out software support incl. documentation of incoming service cases including description of solutions
• Project collaboration in software projects (CS, MU, PS, IS)
• International project commissioning and after-go-live support
• Service support for existing customers (WCS, MFC)
• Software development for WCS, MFC and OFS systems (PTL, PbV)
• Change request processing for existing customers

Your Qualifications:

• Experience with 24/7 on-call 2nd level support
• High level of service and customer orientation
• Knowledge in the automation environment / warehouse management systems
• Knowledge of the logistics IT environment
• Good written and spoken English & German
• Willingness to travel}