SOFTWARE ENGINEER

Twelve Data; Stuttgart; Remote; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

Join a forward-thinking company dedicated to revolutionizing agriculture through innovative robotic solutions. As a Linux Software Engineer in customer support, you will be the vital link between clients and R&D teams, providing expert technical support and troubleshooting. Your role will involve developing documentation, collaborating for product improvement, and occasionally providing on-site support across Europe. This position offers a dynamic work environment where every day brings new challenges and opportunities to make a significant impact in sustainable farming practices. If you are a proactive problem solver with a passion for technology and agriculture, this is the perfect opportunity for you.

Qualifikationen

• 3+ years in customer support with strong troubleshooting skills.
• Certified in micro engineering, robotics, or computer science.

Aufgaben

• Provide remote technical support in software and hardware.
• Develop and maintain troubleshooting documentation.

Kenntnisse

Customer Support

Troubleshooting

Log Analysis

Communication Skills

Independence

Curiosity

Ausbildung

Certified Engineer or Technician in Micro Engineering

Computer Science

Industrial Systems

Robotics

Automation

Tools

Linux OS

Bash Scripting

Python Scripting

Git

Docker

Ansible

C++

Java

Jobbeschreibung

Our mission is to revolutionize agriculture through precise and reliable robotic solutions that make farmers' lives easier and promote sustainable and ethical farming practices. As a Certified B Corporation company, we are committed to high standards of performance, accountability, and transparency in all facets of our operations.

To support our customers in their usage, our After-Sales team is looking for a:

Linux Software Engineer (Customer Support)

General objective of the role

As After-Sales Engineer at Ecorobotix, you will be a strategic communication point between our clients and our R&D teams. If you're a master at log analysis and troubleshooting, then this position is for you!

Key Responsibilities

• Provide Remote Technical Support: Deliver expert diagnosis and support in different fields, including software (proficiency in Unix terminal, Bash, and Python scripting), hardware (electrical/mechanical knowledge), and field applications.
• Develop Technical Documentation: Assist in creating and maintaining troubleshooting and support documentation for both internal and external use.
• Collaborate for Continuous Improvement: Collaborate with other departments to enhance the quality of our products, services, and operational processes.
• Occasional On-site Customer Support: Conduct occasional (1 to 5 times per year) customer on-site repairs and support, distributor trainings, or events across Europe.

What your typical day looks like: Every day will look completely different!

• The job follows a seasonality. During Spring/Summer, the main focus is to help our distributors in real support situations, maintaining our customers up and running to reach the best benefits from our equipment.
• While collecting precious information for continuous product improvement. A few trips to see customers and dealers working in real conditions may happen. During this period, we have a close relationship with our distributors.
• During winter, the workload on live support decreases. It's time to conclude the season and prepare for the next year by improving and preparing documentation, training dealers, or working on side projects linked to continuous product and service improvement.
• You will be evolving in a company where innovation and passion are key.

Qualifications

• 3+ years of hands-on experience in customer support, troubleshooting, and log analysis.
• Certified engineer or technician in the following fields: micro engineering, industrial systems, robotics, automation, computer science.
• Experience with Linux OS, Bash/Python scripting, Git workflows, and Docker is a must-have.
• Knowledge of C++ or Java, as well as Ansible, is a plus.
• B2 in English; German speaking is a plus.
• Any knowledge in robotics, agronomy, and agricultural equipment is a plus.

Your assets

• You have great communication skills, both oral and written.
• A high degree of independence and spirit of initiative.
• Handling multiple projects simultaneously and meeting deadlines doesn’t scare you.
• You’re curious and love to tinker with all things electronics and/or mechanics.
• You are aware of environmental issues.

If you are looking to join a great, motivated, international team and think you’d be a good fit for this position, do apply!

Work conditions: