Software Consultant (m / f / x) Salesforce

OSF Digital; Dortmund; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Join a forward-thinking company that is a leader in digital transformation. As a Salesforce Consultant, you will engage with clients to understand their unique business processes and recommend tailored Salesforce solutions. Your expertise in Salesforce Core functionality, including Sales Cloud and Service Cloud, will be crucial in driving successful implementations and ensuring client satisfaction. Collaborate with a passionate team dedicated to creating meaningful customer experiences while guiding brands through their digital transformation journey. This role offers the opportunity to make a significant impact in a dynamic and inclusive work environment.

Qualifikationen

• Proven experience as a Consultant, Business Analyst, or similar role on Salesforce.
• Relevant certifications in Salesforce Core and project management.

Aufgaben

• Engage with clients to identify needs for Salesforce solutions.
• Provide ongoing support and advice to clients on Salesforce applications.

Kenntnisse

Salesforce Core

Sales Cloud

Service Cloud

Experience Cloud

Salesforce CPQ

Salesforce Shield

AI and flow functionality

CRM best practices

Project lifecycle management

Fluency in German

Ausbildung

Salesforce Core certifications

PMP certification

Jobbeschreibung

OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and 2000+ employees. Our passion is helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise-connected commerce, OSF seamlessly guides brands throughout their entire digital transformation journey. Every day, we work with the largest and most well-known firms across the globe; and every day, we create meaningful customer experiences. When we unite as one team and pursue one shared vision, we can revolutionize how our customers work.

Key Responsibilities

• Engage with clients to understand their business processes and identify specific needs for Salesforce Core solutions, including Sales Cloud, Service Cloud, and Experience Cloud
• Analyze client requirements and business challenges to recommend additional Salesforce solutions, such as Salesforce CPQ (Configure, Price, Quote) and Salesforce Shield for enhanced security
• Provide expertise on Salesforce Core functionality, features, and potential limitations, including flow and AI. Design and present Salesforce Core solutions to stakeholders, clearly articulating the benefits and strategic fit
• Collaborate with Salesforce developers and other IT professionals to ensure accurate implementation of chosen Salesforce Core solutions, including integration with third-party applications
• Oversee the customization and configuration of Salesforce Core to meet client specifications. Conduct training sessions and workshops for clients to facilitate effective adoption of Salesforce Core
• Provide ongoing support and advice to clients, including troubleshooting and optimization of applications
• Proven experience as a Consultant, Business Analyst, or similar role on the Salesforce Core platform
• Ability to advise customers on their CRM journey, providing best practices both by own experience and salesforce bet practices
• Familiarity with software deployment and project lifecycle management within the Salesforce ecosystem
• Relevant certifications in Salesforce Core, consulting, or project management (e.g., Sales, Service, Data Cloud, Experience or Industry specific, PMP)
• Expertise in Salesforce Core functionality, including Sales Cloud, Service Cloud, Experience Cloud, CPQ, and Salesforce Shield
• Ability to translate complex technical information into understandable terms for non-technical clients. Strong organizational skills with the ability to manage multiple clients or projects simultaneously
• Fluency in German is mandatory

OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. Explore our opportunities and join us on an amazing journey!