Snr Customer Success Manager

Zscaler; Deutschland; Remote; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Snr Customer Success Manager to enhance customer relationships and drive value. In this dynamic role, you will leverage your expertise in networking and security to facilitate audits, deliver impactful business reviews, and ensure successful deployments. Join a collaborative team that values innovation and diversity, where your contributions will directly influence customer success and satisfaction. This is an exciting opportunity for those passionate about technology and customer engagement, providing a platform to thrive in a fast-paced environment while making a significant impact.

Leistungen

Time off plans for vacation and sick time

Parental leave options

Retirement options

In-office perks

Qualifikationen

• 5+ years in Customer Success/Technical Account Management within networking/security.
• Fluency in German and English is required.

Aufgaben

• Manage customer relationships to drive adoption and value.
• Conduct security audits and operational reviews.
• Address deployment challenges using internal resources.

Kenntnisse

Customer Success Management

Technical Account Management

Networking Knowledge

Security Technologies

Fluency in German

Fluency in English

Tools

SWG

Sandboxing

Firewalls

DLP

VPNs

MPLS

SD-WAN

WAN Optimization

Jobbeschreibung

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

We're looking for an experienced Snr Customer Success Manager to join our team in Germany. Reporting to the Manager, Customer Success, you'll be responsible for:

• Owning the ongoing customer relationship driving adoption, value, and promoting upsell opportunities
• Facilitating security and resilience audits
• Delivering operational data-driven business reviews to demonstrate the value of customer investment in Zscaler
• Mitigating any challenges that may delay or stop deployment using internal resources, holding both customers and internal resources accountable
• Visiting customers face to face on site, or remotely through web sessions

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in a customer facing, Customer Success/Technical Account Management role within a networking or security technical environment.
• Language fluency in German and English.

What Will Make You Stand Out (Preferred Qualifications)

• A technical background in Internet and Security technologies such as SWG, Sandboxing, FireWalls, DLP, VPNs, MPLS, SD-WAN or WAN Optimization.
• Minimum of 2 years as a field-based CSM or TAM, working with enterprise accounts.
• Cyber security knowledge

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.