Site Policy Manager (m/f/d)

TELUS International; Deutschland; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading global organization is seeking a Site Policy Manager in Essen, Germany. This role involves providing technical leadership to policy teams, improving compliance, and engaging in policy events. Ideal candidates will have a strong leadership background in training and policy management, with excellent communication skills.

Leistungen

Dynamic multicultural team

Advanced job opportunities

Central office location

Positive international environment

Leisure activities like yoga and meditation

Regular fruit deliveries

Employee referral bonus programs

Qualifikationen

• 2+ years of experience in training or policy management leadership.
• Fluency in English - C1 level.
• Experience in multicultural environments.

Aufgaben

• Ensure teams communicate changes in work specifications.
• Collaborate with the client to improve policy documentation.
• Conduct audits for process compliance.

Kenntnisse

Communication

Consulting

Quality Process Improvement

Jobbeschreibung

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Site Policy Manager will provide technical leadership to the policy teams in Essen, Germany.

Responsibilities

• Ensure that training and policy teams are equipped to communicate both regular and urgent changes in work specifications to staff.
• Identify and address any deficiencies promptly to maintain adequate capacity.
• Collaborate with the client to continuously improve and update policy documentation.
• Ensure efficient communication of information to colleagues and verify adjustments before implementation.
• Adherence to release processes is critical.
• Engage in internal and external policy events within the client program as needed.
• Work with the client to ensure adherence to their decisions, policies, and procedural instructions.
• Conduct regular audits to ensure process compliance and share findings with relevant departments.
• Provide training on new or revised procedural instructions and processes.
• Actively participate in result audits with the client, focusing on ensuring decision quality.
• Evaluate decision-making processes and identify areas for improvement.
• Analyze and revise decision-making processes that result in non-compliance, identifying the root causes of incorrect decisions.

Requirements

2+ years of experience in a training or policy management leadership role, preferably in an international organization.

Fluency in English - C1 level

Good knowledge of quality process improvement techniques

Naturally self-motivated with a proactive and enthusiastic approach.

Excellent communication and consulting skills. Be able to influence/guide people also through strong communication and interpersonal skills.

Experience working with cross-functional groups to deliver results.

Ability to work in a dynamic environment.

Experience in multicultural working environment and working with diverse teams.

Ensure personal expertise on company policies and social community standards.

What we offer:

• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
• Advanced job opportunities in our internationally growing company
• Great office at the city center of Essen
• Positive international working environment
• Fun Floor with PlayStation, table tennis, and much more
• Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
• Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
• Attractive employee referral bonus programs
• Intriguing and diverse responsibilities
• Ready to make an impact on AI technologies?
• If this opportunity sounds appealing to you, apply now! Kindly attach your CV in English. Please note that only shortlisted candidates will be contacted.

About TELUS Digital AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence.

We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals work with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.

#LI-DNI #IDJob

Are you ready to shape the future of AI? We're looking for Site Policy Managers with English to join our team in Essen!

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. Our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources, and exceptional customer service — all backed by TELUS, our multi-billion dollar telecommunications parent.

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on qualifications, merits, competence, and performance, without regard to characteristics related to diversity.