Shiftleader Front Office (m/w/d), Berlin 1

Meliá Hotels International; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Ein etabliertes Hotelunternehmen sucht engagierte Mitarbeiter, die bereit sind, ihre Karriere in einem dynamischen Umfeld voranzutreiben. Diese Rolle bietet die Möglichkeit, in einem internationalen Team zu arbeiten und persönliche sowie berufliche Entwicklung zu erleben. Sie sind verantwortlich für die Betreuung unserer Gäste, das Management der Kasse und die Unterstützung Ihrer Kollegen während der Schicht. Mit einem starken Fokus auf Gastfreundschaft und Teamarbeit wird Ihre Rolle entscheidend sein, um unvergessliche Erlebnisse für unsere Gäste zu schaffen. Wenn Sie eine Leidenschaft für den Service haben und Teil einer großen Familie werden möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Abgeschlossene Ausbildung in der Hotelbranche ist erforderlich.
• Erfahrung als Front Office Agent und gute Kenntnisse in Opera PMS.

Aufgaben

• Sicherstellung eines reibungslosen Ablaufs während der Schicht.
• Beratung der Gäste zu Hotelangeboten und der Umgebung.
• Umgang mit Beschwerden und ungewöhnlichen Situationen.

Kenntnisse

Kommunikationsfähigkeiten

Empathie

Gastorientierung

Teamarbeit

Ausbildung

Abgeschlossene Ausbildung in der Hotelbranche

Tools

Opera PMS

MS Office

Jobbeschreibung

“The world is yours with Meliá”

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Your tasks:

• Smooth running of your shift
• Briefing and support of team colleagues
• Individual support and personal farewell to our guests
• Cash register management
• Advising guests on the hotel's offers and the surrounding area
• Handling complaints and unusual situations
• Ensuring a proper shift handover

Your profile:

• Completed training in the hotel industry
• Good knowledge of Opera PMS and MS Office
• Very good knowledge of German and English - Spanish desirable
• Communication skills and empathy
• In-depth experience as a front office agent
• Structured and independent way of working
• Ability to work in a team
• Strong guest orientation
• Excellent manners and very good host qualities

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.