Shift Leader #1550

FiveStar; Langenfeld (Rheinland); On-site; EUR 14,692,000 - 19,589,000; Full time

Job summary

FiveStar is seeking a Shift Leader to partner with store management and learn all aspects of store operations during assigned shifts. You will support customer service, food service, and marketing guidance while helping train team members according to company policies.

You will promote the FiveStar service culture, assist in merchandising and displays, and ensure policies are followed. Flexibility for varied shifts, weekends, and holidays is required.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18 years old.
• Team player with reliability and attendance.
• Basic computer skills for store tasks.

Responsibilities

• Assist in daily store operations across customer service, food service, and marketing on assigned shifts.
• Support training and direction of customer service reps per policy.
• Promote FiveStar service standards and upsell where appropriate.
• Coordinate with management on merchandising, displays, and pricing.
• Communicate policies and updates to store team via emails and notices.
• Help ensure inventory controls, equipment condition, safety, and security procedures.

Skills

Professional appearance

Team player

Customer focused

Basic Computer Skills

Tools

Point-of-sale basics

Job description

FiveStar #1550
2590 US-150
Bardstown, KY 40004, USA

Description

General Summary: The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

• Basic Computer Skills

FiveStar is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.