Servicetechniker im Außendienst

Centre People Appointments; Dortmund; Remote; EUR 60.000; Vollzeit

Zusammenfassung

A leading company in the mechatronics industry is seeking a Field Service Engineer for a full-remote position in Germany. The role involves providing technical support and training to customers across the EMEA region, with a focus on installation and troubleshooting of their products. Ideal candidates will have experience in mechatronics, strong presentation skills, and fluency in both English and German.

Leistungen

Pension

30 days annual leave

Transportation Fee

Company car

Qualifikationen

• At least 2 years relevant service experience of mechatronics products.
• Ability to grow service activities.
• Flexibility for frequent business trips.

Aufgaben

• Act as the first point of contact for aftersales topics.
• Provide technical training and support.
• Installation of products and software upgrades.

Kenntnisse

Technical support

Installation

Troubleshooting

Presentation skills

Fluency in English

Fluency in German

Jobbeschreibung

Field Service Engineer / Location : South Germany (Full-remote)

Ref : HN46106

A Japanese manufacturer has an exciting opportunity for a Service Engineer.

The Service Engineer will act as the first point of contact for aftersales topics for their customers. Whether the customer is facing technical issues, requires training, or wants to upgrade their system, they will reach out to you.

TYPE : Full-time role

WORKING HOURS : 38.5 hours per week

SALARY : €60k including bonus + Business Trip Allowance + overtime scheme

START : ASAP

LOCATION : Full-remote in Germany (Frequent business trip within EMEA especially south part of Germany)

BENEFIT : Pension, 30 days annual leaves, Transportation Fee, company car

Technical support :

• The majority of the role will initially consist of providing technical support
• Installation of their products and software upgrades at customers, focusing on the DACH, BENELUX, South Europe area (installation normally takes about 2-3 weeks)
• Supporting remote and on-site troubleshooting for all customers

Services to be consider could include :

Technical training :

• Providing and maintaining technical training modules for our end-users -These modules can range from unpacking and installation to preventive maintenance and repair tasks

User training :

• Providing and maintaining user trainings for our end-users - These modules can range from first start-up training up to masterclasses
• At least 2 years relevant service experience of mechatronics products (ideally industrial machine)
• Bring a demonstrated ability to grow our services activities
• Speak fluent English and German, in addition a second language is advantageous
• Flexibility on frequent business trip including staying overnights
• Applicants based in the southern region of Stuttgart is advantageous
• Strong presentation skills, in face-to-face, videoconference or webinar setup, familiar with social and digital medium
• All applicants for the Service Engineer must have the right to work in Germany as the Company is not able to offer visa support.
• When contacting us, please include the job reference number (Ref : HN46106) at the top of your message.