Services Sales & Contracts Specialist I

Repligen Corporation; München; Remote; EUR 49,000 - 67,000; Full time

Job summary

Repligen Corporation seeks a Service Sales Specialist for Instrumentation in Biopharma to maximize the value of the installed base and expand service opportunities. You will identify instruments in use, map records, and collaborate with the sales team to grow service contracts and maintenance offerings.

The role emphasizes on-site customer engagement, travel, and consultative selling to improve satisfaction and revenue. A Bachelor’s degree and 3–5 years in relevant roles are required.

Qualifications

• Bachelor’s degree required and office experience preferred.
• 3–5 years in customer service, quoting, vendor management or data entry.
• Lab experience and service sales experience are a plus.
• Experience with Salesforce or CRM systems is desirable.

Responsibilities

• Manage assigned service sales accounts to drive growth and satisfaction.
• Negotiate pricing and site contracts while aligning with company goals.
• Promote and secure annual service contracts, PM and qualification services.
• Build strong customer relationships for long-term partnerships.
• Collaborate with leadership to refine service offerings and priorities.
• Respond to inquiries with guidance on service options.
• Record quotes, agreements and communications in CRM systems.
• Travel to customer sites as needed to strengthen relationships.

Skills

Customer service

Quoting

Vendor management

Data entry

Phone & video calls

Time management

Team player

Communication skills

Negotiation

Education

Bachelor’s degree

Tools

Salesforce

CRM experience

Job description

The Service Sales Specialist for Instrumentation in Biopharma will play a critical role in maximizing the value of our extensive installed base. This position focuses on uncovering and identifying instruments currently in use at customer sites that are not fully captured in our records. The individual will work closely with our established sales team to strengthen customer relationships and expand service opportunities.

This role requires proactive engagement with customers through on-site visits, making travel a significant component of the job. By mapping and documenting instruments, the Service Sales Specialist will help ensure comprehensive coverage for service contracts, preventative maintenance, and qualification services. This position combines investigative fieldwork with consultative selling, aiming to enhance customer satisfaction while driving revenue growth through service offerings.

This role is a remote position based in Germany.

Responsibilities

• Manage assigned service sales accounts to ensure customer satisfaction and drive business growth.
• Negotiate pricing and site contracts with customers while maintaining compliance and company objectives.
• Proactively promote and secure annual Service Contracts, Preventative Maintenance, and Qualification services.
• Build and maintain strong customer relationships to foster trust and long‑term partnerships.
• Collaborate with leadership and cross‑functional teams to refine service offerings and align on priorities.
• Respond to customer inquiries promptly and professionally, providing expert guidance on service options.
• Maintain accurate records of service quotes, agreements, and communications in CRM systems.
• Gather and share customer feedback with internal teams to support continuous improvement.
• Travel to customer sites as needed to strengthen relationships and enhance service delivery.
• Travel during the first 12 to 18 months will be heavy but will reduce over time.
• Operate with autonomy, making strategic decisions to meet customer needs and achieve business goals.

Qualifications

• Bachelor’s degree
• Preferred work experience includes 3-5 years of office experience
• 3–5 years of customer service, quoting, vendor management, data entry.
• Lab experience is desired.
• Service sales experience preferred
• Sales support/Inside Sales experience preferred (business background helpful)
• SalesForce or CRM experience desired
• Strong phone and video call presence
• Rigor and intensity regarding driving inside sales
• Team player, ability to collaborate well with other parts of the business
• Strong time management and prioritization skills
• Demonstrated ability to build and maintain strong working relationships with internal teams and customers
• Ability to maintain a professional image under pressure
• Success‑oriented negotiation skills
• Service marketing skills desirable

The employee in this role should have some or all of the following characteristics: communication and writing skills; comprehension and summarizing skills; detail‑oriented computer skills: Word, Excel, PowerPoint, Web search. Project planning and basic data analysis is preferred.

Additional competencies required: professional, troubleshooting, analytical, process‑oriented, customer‑oriented, multitasking, meticulous, thorough, organized, neat, methodical, teamwork‑oriented, cooperative.

Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated base salary range for this role, is €49,300-66,700. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.