Services Product Manager, EU

Prior Labs; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in the electric vehicle charging industry is seeking a Services Product Manager for Europe. This role involves managing the product portfolio, developing strategies, and collaborating across functions to ensure customer satisfaction. Ideal candidates will have substantial experience in consulting and a strong understanding of market needs.

Qualifikationen

• 5-8 years experience in consulting, business development, or product management.
• Fluent in English; other languages are a plus.
• Comfortable with ambiguity and ability to work independently.

Aufgaben

• Manage ChargePoint's European services product portfolio.
• Define and implement European services product strategy.
• Track market trends and customer satisfaction goals.

Kenntnisse

Communication

Data Analysis

Project Management

Stakeholder Management

Ausbildung

Bachelor's degree

MBA or equivalent

Tools

Excel

Tableau

Jobbeschreibung

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Senior Director EU Deployment & Strategic Customers

What You Will Be Doing

Services Product Management enables customers and partners to scale their EV charging operations through the development of support, deployment and consulting services.

As Services Product Manager for Europe, you will be responsible for the European services product portfolio success so that it can effectively serve customers across our Commercial, Fleet and Residential verticals & grow in a scalable and profitable manner.

As an integral part of the product service team, you will work closely with customers, marketers, sales and business development leaders, experienced product managers, and cross-functional stakeholders to define the future of networked EV Charging deployment and operation at scale.

What You Will Bring to ChargePoint

• Manage ChargePoint's portfolio of Services in Europe, including repricing, evolutions & improvements.
• Take the lead on defining (when relevant localizing), and implementing, European services product strategy into a transparent, and cross-functionally aligned, roadmap, from definition to launch for the Europe region.
• Drive productization & release of European specific products (when relevant)
• Drive new services introduction launches in Europe with the support of GTM & other functions. Maintaining the relationship with your Services Product Management counterpart for North America.
• Support New Product introductions with the right services development and release.
• Serve as a business partner to cross-functional leadership in Customer Experience, Go-to-market & Support, Sales, Product Management teams, proactively guiding the prioritization of product initiatives, balancing opportunity and effort.
• Interview customers and understand regional requirements across Europe in the design of market-leading Service products, rooting them in customer experience while imbedding operational scalability.
• Track market trends and competitive offerings, interfacing with customers and sales teams to ensure product direction and capabilities meet market needs and customer satisfaction goals

Requirements

• A minimum of 5-8 years of experience in consulting, business development, services or operational leadership, corporate strategy, or product management roles
• Domain experience in professional services, support, and field services delivery
• Understanding of, or experience with power electronics a plus
• Excellent written and verbal communication skills
• Strong Excel, Tableau, and other data analysis and financial modeling skills within a business context
• Excellent ability to synthesize data and represent it clearly and simply for executives, customers and other stakeholders to drive decision-making
• Excellent cross-functional team player, apt at managing multiple, diverse stakeholders across verticals, functions, and levels and facilitating alignment
• Comfort with ambiguity and ability to work independently and chart direction of projects/programs
• Ability to travel internationally and support local teams in Europe and North America
• Bachelor's degree and in pursuit of or attained an MBA or equivalent
• Passionate about ChargePoint and our mission
• Fluent in English, other languages a plus

Location

Amsterdam or Munich

#LI-KD1

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.