ServiceNow Technical Consultant – CSM

Job Title: ServiceNow Technical Consultant (Contract)
Location: EU – Remote
Duration:6 months
Language: German-speaking preferred

Our client, a global IT organization, are hiring a ServiceNow Technical Consultant to join the team on a six-month contract. The successful candidate will bring strong technical expertise across the ServiceNow platform, particularly in Customer Service Management (CSM), to support a high-impact Retail Service Management implementation.

Responsibilities

• Deliver and configure solutions on the ServiceNow platform tailored to Retail Service Management needs.

• Implement and customize CSM capabilities including case types, Service Model Foundation and industry frameworks.

• Develop and enhance user interfaces using UI Builder and Mobile App Builder.

• Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow configurations and workflows.

• Support integration with other systems and ensure alignment with industry best practices.

• Participate in technical design reviews, testing and documentation.

Skillset

• Proven experience as a ServiceNow Technical Consultant, ideally in contract or project-based roles.

• Hands-on experience with Retail Service Management modules within ServiceNow.

• Strong knowledge of Customer Service Management (CSM) including Case types, Service Model Foundation and Industry framework

• Proficiency in UI Builder and Mobile App Builder on the ServiceNow platform.

• Ability to work both independently and as part of a cross-functional team.

• Experience working with ServiceNow Industry Solutions is a plus.

• ServiceNow certifications related to CSM, App Engine, or industry-specific modules are an advantage.

• Familiarity with agile project methodologies.

• Excellent problem-solving and communication skills.

Interested? Apply in the link below or please send your CV/resume to nicolam@alldus.com.

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