ServiceNow Solution Consultant – German Speaking

Alldus International Consulting Ltd; Aschheim; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A ServiceNow consulting firm in Bayern is looking for an experienced ServiceNow Business Analyst/Solution Consultant. The role involves documenting Agile epics and user stories, configuring ServiceNow modules, and collaborating with stakeholders. Ideal candidates should have experience with ServiceNow and strong analytical skills, as well as proficiency in English and German.

Qualifikationen

• Proven experience with ServiceNow as a Business Analyst or Solution Consultant.
• Strong analytical and business process expertise.
• Proficiency in technical documentation.

Aufgaben

• Collaborate with stakeholders to gather requirements.
• Document Agile epics and user stories.
• Configure and optimize ServiceNow modules.

Kenntnisse

ServiceNow experience

Analytical skills

Technical documentation

Agile methodologies

Communication skills in English

Communication skills in German

Hands-on experience with ServiceNow modules

Ausbildung

ServiceNow Certified Implementation Specialist (CIS) – ITSM

ITIL Foundation or relevant certifications

Jobbeschreibung

Overview

Our client, a ServiceNow specialist consulting firm, is seeking an experienced ServiceNow Business Analyst / Solution Consultant to join our team. The successful candidate will play a key role in documenting Agile epics and user stories, as well as designing solutions and supporting the successful implementation of ServiceNow modules.

Responsibilities

• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Document Agile epics, user stories and technical workflows.
• Configure and optimize ServiceNow modules including Catalog Builder, Flow Designer, Integration Hub and Service Portal.
• Support integrations using REST APIs and other techniques.
• Ensure data quality and alignment with ServiceNow CSDM, CMDB and Asset Management best practices.
• Contribute to knowledge base improvements, AI search and incident/problem/case management processes.
• Work independently and in cross-functional teams, providing expertise and guidance on ServiceNow solutions.

Skillset

• Proven experience with ServiceNow as a Business Analyst or Solution Consultant.
• Strong analytical and business process expertise with data analysis skills.
• Proficiency in technical documentation and Agile methodologies.
• Strong communication skills in English and German.
• Hands-on experience with ServiceNow modules and integration techniques.
• ServiceNow Certified Implementation Specialist (CIS) – ITSM is a bonus.
• ITIL Foundation or other relevant certifications is a plus.