ServiceNow CSM Technical Consultant

Alldus International Consulting Ltd; Lautzenhausen; Vor Ort; EUR 53.000; Vollzeit

Zusammenfassung

A global tech company is seeking a ServiceNow Technical Consultant to enhance their Customer Service Management capabilities. The role involves implementing CSM features, developing user interfaces, and collaborating with stakeholders to ensure effective configurations. Ideal candidates will have proven experience in ServiceNow and relevant certifications.

Qualifikationen

• Proven experience as a ServiceNow Technical Consultant, ideally in contract or project-based roles.
• Hands-on experience with Retail Service Management modules within ServiceNow.
• Strong knowledge of CSM: Case types, Service Model, Foundation and Industry framework.

Aufgaben

• Implement and customize CSM capabilities including case types and Service Model Foundation.
• Develop and enhance user interfaces using UI Builder and Mobile App Builder.
• Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow configurations.

Kenntnisse

Customer Service Management (CSM)

UI Builder

Mobile App Builder

Problem-solving

Communication

Ausbildung

ServiceNow certifications related to CSM, App Engine or industry-specific modules

Jobbeschreibung

Our client, a global tech company, is hiring aServiceNow Technical Consultantto join their team on acontract basis.The successful candidate will bring strong technical expertise inCustomer Service Management (CSM), and will be comfortable working in fast-paced, dynamic environments.

Responsibilities

• Implement and customizeCSMcapabilities includingcase types,Service Model Foundation andindustry frameworks.

• Develop and enhance user interfaces usingUI BuilderandMobile App Builder.

• Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow configurations and workflows.

• Support integration with other systems and ensure alignment with industry best practices.

• Participate in technical design reviews, testing, and documentation.

Skillset

• Proven experience as aServiceNow Technical Consultant, ideally in contract or project-based roles.

• Hands-on experience withRetail Service Managementmodules within ServiceNow.

• Strong knowledge ofCustomer Service Management (CSM): Case types, Service Model, Foundation and Industry framework.

• Proficiency inUI BuilderandMobile App Builderon the ServiceNow platform.

• Ability to work both independently and as part of a cross-functional team.

• Excellent problem-solving and communication skills.

• Experience working withServiceNow Industry Solutions is a plus.

• ServiceNow certifications related to CSM, App Engine or industry-specific modules.

• Familiarity with NowCreate methodologyis a bonus.

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