ServiceNow CSM Technical Consultant

Alldus International Consulting Ltd; Bayern; Remote; EUR 60.000 - 80.000; Teilzeit

Zusammenfassung

A leading consulting firm is urgently seeking a Freelance ServiceNow Architect with expertise in Customer Service Management (CSM). The role requires strong stakeholder engagement and the ability to translate complex requirements into detailed User Stories. Candidates must be fluent in German and English, with proven experience at an architect or senior consultant level. This remote position offers approximately 20 hours of work per week for 3 months, starting ASAP.

Qualifikationen

• Proven experience with ServiceNow CSM at architect or senior consultant level.
• Fluent in German and English.
• Strong communication and documentation skills.

Aufgaben

• Engage with stakeholders and gather complex requirements.
• Translate requirements into clear, detailed User Stories for developers.

Kenntnisse

Communication

Documentation

Stakeholder Engagement

User Story Translation

Ausbildung

ServiceNow CSM Experience

Jobbeschreibung

Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required

We are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client.

You must be confident engaging with stakeholders, gathering complex requirements, and translating them into clear, detailed User Stories in English for developers. The client environment includes Advanced Work Assignment, Performance Analytics, Guided Decisions, Playbooks, and Workforce Optimization, so deep knowledge of these modules is essential.

Requirements:

• Proven experience with ServiceNow CSM at architect or senior consultant level

• Strong communication and documentation skills

• Fluent in German and English

• Available for ~20 hours/week over 3 months

Start date: ASAP
Send profiles immediately – fast turnaround.

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