ServiceNow CSM Principle Technical Consultant

Alldus International Consulting Ltd; Frankfurt; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading automotive consultancy is seeking a ServiceNow Technical Lead with expertise in Customer Service Management (CSM). The role involves leading technical design and delivery of ServiceNow solutions. Candidates must have experience in CSM implementations and ServiceNow architecture. This is a remote position based in Germany with a 3-month rolling contract.

Qualifikationen

• Proven experience as a ServiceNow Technical Lead or Senior Developer in CSM implementations.
• Strong understanding of ServiceNow architecture and scripting.
• Experience with automotive industry clients preferred.

Aufgaben

• Lead the technical implementation of ServiceNow CSM modules.
• Collaborate to translate requirements into scalable technical solutions.
• Provide leadership and best practice guidance.

Kenntnisse

ServiceNow Technical Lead experience

Customer Service Management (CSM)

ServiceNow architecture understanding

JavaScript scripting

Integration technologies (REST/SOAP APIs)

Communication skills

Ausbildung

ServiceNow Certified System Administrator (CSA)

Jobbeschreibung

Location:

Remote EU

Contract Type:

3-Month Rolling Contract

Overview:

Our client, a leading automotive consultancy, is seeking an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.

Key Responsibilities:

• Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
• Provide technical leadership and best practice guidance to developers and platform administrators.
• Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
• Ensure alignment with ITIL and enterprise architecture standards.
• Conduct code reviews, performance tuning, and quality assurance checks.
• Support production deployments and post-implementation improvements.
• Produce and maintain technical documentation.

Required Skills & Experience:

• Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
• Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
• Experience with automotive industry clients or large enterprise environments preferred.
• ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
• Excellent communication and stakeholder management skills.
• Fluent in English; German language skills are an advantage.

Contract Details:

• Duration: 3-month rolling contract
• Start Date: ASAP

Location: Germany / Remote

Reach out to [e-mail] for more details.