ServiceNow Consultant / Business Analyst

Expert Resource; Essen; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading recruitment partner is seeking a ServiceNow Consultant / Business Analyst in Germany to drive digitalisation of customer processes. This role involves evaluating complex workflows, designing custom applications, and enhancing the ServiceNow platform. Ideal candidates will have extensive experience in ServiceNow and excellent analytical skills, along with a collaborative approach to ensure successful project outcomes.

Leistungen

Flexible remote work options

Unlimited access to IT training courses via Udemy Professional

Company pension plan

Complimentary fruit and drinks

Qualifikationen

• Several years of experience in the ServiceNow environment.
• At least two years as a ServiceNow consultant or analyst.
• Proficiency in IT Service Management (ITSM) and Customer Service Management (CSM).
• Very good German and good English language skills.

Aufgaben

• Evaluate and analyse complex customer processes for outsourcing.
• Collaborate with business process consultants to ensure successful digitalisation.
• Design bespoke applications tailored to customer requirements.
• Lead the functional development of the strategic service platform.

Kenntnisse

Analytical skills

Process-oriented thinking

Quality assurance

Knowledge of ServiceNow architecture

Interface creation

Jobbeschreibung

We are seeking a proactive and experienced ServiceNow Consultant / Business Analyst to join our team in Germany. This is a crucial role where you'll drive the digitalisation of extensive customer processes and play a key part in shaping our strategic service platform. If you're a process-oriented thinker with strong analytical skills and a passion for innovative solutions, we encourage you to apply.

Your Impact & Responsibilities

As a ServiceNow Consultant / Business Analyst, you will :

• Evaluate and analyse complex customer processes for outsourcing.
• Collaborate with business process consultants to influence models and ensure successful digitalisation.
• Design bespoke applications for customer projects, tailoring them to individual requirements.
• Lead the functional development of our strategic service platform.
• Further develop standard ServiceNow solutions, including Customer Service Management (CSM), Source-to-Pay, and IT Service Management (ITSM).
• Formulate precise user stories for our development team to ensure seamless implementation.
• Guarantee quality and functionality through structured testing procedures.
• Develop appropriate data models in collaboration with our business analytics department.
• Oversee application go-live, ensuring a smooth transition into operation.

What You Bring

• Several years of experience in the ServiceNow environment, including at least two years in a ServiceNow consultant or analyst role.
• Excellent knowledge of ServiceNow architecture, key modules, and functional solution building blocks.
• Proficiency in creating and defining interfaces.
• Proven experience in quality assurance through methodical testing procedures.
• Extensive experience with the ServiceNow development platform App Engine Enterprise and standard applications like IT Service Management (ITSM), Source-to-Pay, and Customer Service Management (CSM).
• Strong analytical skills, a keen understanding of processes, and a quick grasp of new concepts.
• Very good German and good English language skills.
• Experience as a developer is an advantage, but not a requirement.

What We Offer

• An innovative work environment with significant personal responsibility and creative freedom.
• The opportunity to actively shape a strategically aligned, group-wide platform.
• An appreciative and pleasant working atmosphere where team spirit is highly valued.
• Flexible remote work options to support your work-life balance.
• A modern workplace equipped with the latest technology and inspiring office spaces.
• Unlimited access to IT training courses via Udemy Professional for continuous development.
• Attractive additional benefits, including a company pension plan, a company bike, and complimentary fruit and drinks.

Expert Resource is a leading independent recruitment partner, specialising in SAP and offering broad expertise across Oracle, Salesforce, ServiceNow, Cyber Security, and a wide range of IT roles. Operating across the UK & Ireland, Europe, MENA, and the US, we partner with clients on contract, permanent, and fixed-term opportunities.

As a global recruitment partner, we are dedicated to providing exceptional service and fostering strong, long-term relationships with both candidates and clients. Our approach is built on deep sector knowledge, a genuine passion for the industries we serve, and an unwavering commitment to delivering the best talent solutions in the markets where we excel.