ServiceNow Architect

ARHS Group Part of Accenture; Ralingen; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

An established industry player is seeking a talented ServiceNow Architect to join their dynamic team. In this pivotal role, you will design and implement IT Service Management solutions that enhance operational efficiency and ensure compliance with best practices. Your expertise in ServiceNow and ITIL will drive the optimization of workflows, ensuring that the organization meets its service level agreements and key performance indicators. This is an exciting opportunity to work on challenging projects and make a significant impact in a collaborative environment that values innovation and professional growth.

Qualifikationen

• 5+ years of experience in ServiceNow architecture and ITSM implementations.
• Proven ability to design and implement ServiceNow CMDB governance models.
• Strong ITIL knowledge and experience implementing ITIL-based workflows.

Aufgaben

• Design and implement ServiceNow ITSM solutions for seamless integration.
• Lead the development of automated workflows for ITSM processes.
• Act as a subject matter expert for ServiceNow ITSM.

Kenntnisse

ServiceNow Architecture

ITIL Knowledge

Change Management

Configuration Management (CMDB)

Agile Methodologies

Cloud Technologies (AWS, Azure, GCP)

DevSecOps Practices

Technical Communication

Ausbildung

ServiceNow Certified System Administrator

Certified Implementation Specialist (CIS)

Tools

ServiceNow ITSM

ServiceNow Flow Designer

ServiceNow Workflow Editor

ServiceNow Orchestration

Jobbeschreibung

Want to skyrocket your career with a rock-solid company?

With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new technologies and methodologies in a professional & enthusiastic environment! Join us and take your career to the next level!

ARHS Group - Part of Accenture is looking fora ServiceNow Architect(M / F) ! As a ServiceNow architect, you will be in charge of designing, implementing, and optimizing IT Service Management (ITSM) solutions within ServiceNow.

Key Responsibilities :

• Design and implement ServiceNow ITSM solutions that address Service Operation and Transition needs, ensuring seamless integration with existing IT processes
• Define CMDB governance policies, ensuring data accuracy, relationships, reconciliation, and compliance with ITIL best practices
• Provide guidance on Change Management policies, ensuring controlled and risk-mitigated changes across the IT landscape
• Ensure that ServiceNow solutions support SLA / KPI compliance and processes workflows
• Lead the development of automated workflows for Incident, Problem, Request, Change, and Configuration Management
• Leverage ServiceNow Flow Designer, Workflow Editor, and Orchestration to streamline service processes
• Ensure CMDB is effectively integrated with asset management and service discovery solutions
• Optimize ServiceNow implementations to align with budgetary constraints while ensuring maximum operational value
• Act as a subject matter expert for ServiceNow ITSM, providing technical leadership to internal teams and stakeholders
• Offer guidance on best practices for ServiceNow implementation and ITIL process integration
• Assess existing ITSM processes and recommend enhancements through ServiceNow adoption
• Own the ServiceNow architecture and governance throughout the solution lifecycle
• Act as a key escalation point for technical issues related to ServiceNow ITSM workflows

Your profile :

• 5+ years of experience in ServiceNow architecture and ITSM implementations, with a strong focus on Service Operation & Transition
• Extensive hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Request, Change, and Configuration Management (CMDB)
• Strong ITIL knowledge and experience implementing ITIL-based workflows in ServiceNow
• Proven ability to design and implement ServiceNow CMDB governance models, ensuring data integrity and process automation
• Experience in large-scale IT operations, preferably in public sector or enterprise IT environments
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – ITSM / CMDB / Change Management
• Experience working in Agile (SAFe, Scrum) environments
• Knowledge of cloud technologies (AWS, Azure, GCP) and their integration with ServiceNow
• Familiarity with DevSecOps practices and CI / CD automation
• Understanding of enterprise ITSM governance and compliance frameworks
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders