ServiceNow Administrator (m / f / d) Parental Leave Replacement

ProSiebenSat.1 Tech & Services GmbH; München; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading media services company is seeking a motivated ServiceNow Administrator to ensure efficient operation of their platform. This role involves troubleshooting, managing support requests, and maintaining system documentation. Ideal candidates will have problem-solving skills and a collaborative mindset, with opportunities for professional growth and a hybrid work model available.

Leistungen

Training and development opportunities

Free Joyn Plus+ subscription

Discounted Urban Sports Club membership

Flexible mobile working options

30 days of vacation per year

Mental Health Days

Aufgaben

• Provide daily troubleshooting and support to users.
• Participate in routine platform maintenance and upgrades.
• Manage multiple support requests, ensuring timely resolution.
• Maintain clear documentation for system configurations.
• Contribute to continuous improvement of ServiceNow implementation.

Kenntnisse

Problem-solving skills

Analytical troubleshooting skills

Strong verbal communication skills in English

Strong written communication skills in English

Collaborative mindset

Ausbildung

Basic understanding of ITIL principles

Jobbeschreibung

Introduction

This is your chance to gain experience with a platform that is central to our business operations. We’re looking for a motivated and technically inclined individual to join our team as a ServiceNow Administrator. ServiceNow is strategically important for our company and used across various departments to improve efficiency and streamline processes. In this role, you will be the go‑to person for ensuring our ServiceNow platform runs smoothly and efficiently. You’ll configure core features, provide user support, and help maintain the system’s health within a supportive environment. No prior ServiceNow experience is required – we will provide training for the right candidate who demonstrates a strong aptitude and eagerness to learn. Become a creative driver and develop your own optimization proposals! This position is a parental leave replacement and is limited to 2 years. In this position, you work within our hybrid model “Highly Remote”. Find out more about this model here.

What you can expect in this role

• You provide daily troubleshooting and support to users, ensuring a seamless experience
• You participate in routine platform maintenance and upgrade processes, keeping our systems up‑to‑date
• You manage multiple support requests, ensuring timely resolution while maintaining accurate system documentation
• You contribute to maintaining clear documentation for system configurations and processes, ensuring knowledge is readily available
• You contribute to the team’s efforts to deliver valuable services and platform features, continuously improving our ServiceNow implementation

Your essential experience and education

• You have a basic understanding of ITIL principles and incident management processes
• You have good problem‐solving and analytical troubleshooting skills
• You have strong verbal and written communication skills in English – German is a plus
• You have a collaborative mindset with a proven ability to work effectively in a team
• You are eager to learn new technologies and processes quickly

What’s in it for you?

• Take advantage of our wide range of training and development opportunities at the ProSiebenSat.1 Academy
• We advance your AI skills through internal training and our vibrant AI community. For us AI is not a future topic, but already shapes our daily work as an integral part of the value chain – from content creation to distribution
• Benefit from a great flexibility and the possibility of mobile working thanks to our hybrid working model “NWOW” (New Ways of Working) as well as 30 days of vacation per year
• Make use of our international mobile working agreement from 25 EU countries and Switzerland – for up to 30 days within twelve months
• Benefit from a highly discounted, Germany‑wide membership at Urban Sports Club, a free Joyn Plus+ subscription as well as numerous other special discounts of our partners
• Receive support in all situations of life, e.g. with our campus‑owned daycare centre, a childcare allowance or the BUK Family Service with free advice, for example on the topic of care. With our regular “Mental Health Days”, we also send a clear signal for more awareness on the topic of mental health in everyday work life
• Use our wide range of campus services at our headquarters including a canteen with fair prices, different coffee bars or our massage service
• Enjoy an open corporate culture without a dress code
• Join our P7S1 employee networks and get engaged in a topic you are passionate about, e.g. PROUD, Greenteam, fempowerment, language buddies

Company & Diversity

As a signatory of the Diversity Charter, ProSiebenSat.1 is committed to a working environment free of prejudice and actively promotes diversity and equal opportunities among employees.

You have a disability and would like to apply? Then you are very welcome.

How to apply

We are looking forward to your application! Apply within 5 minutes via our job portal or use the video application option. Your profile doesn’t fit 100%? No worries, apply anyway! We support your professional & personal development on the job. Please note that we can not accept applications by mail due to data protection reasons.