Service Project Manager (f/w/d)

HCLTech Germany; Frankfurt; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

HCLTech is seeking an experienced Service Delivery Manager in Germany to drive end-to-end delivery across programs, ensuring on-time, on-budget results and high customer satisfaction.

You will lead delivery teams, manage SLAs and KPIs, own P&L, and foster continuous improvement through Lean IT and automation while building strong client relationships. Fluency in English is required; German is a plus.

Qualifikationen

• Proven experience in Service Delivery Management, Program Management, or Operations Management.
• Demonstrated experience with P&L ownership, budgeting, or financial accountability.
• Strong people management and leadership capabilities across operational teams.
• Lean IT, automation, and process improvement methodologies expertise.
• Experience managing delivery against SLAs, KPIs, and contractual commitments.
• Excellent customer-facing and stakeholder management skills.
• Strong analytical skills with ability to interpret delivery, financial, and performance data.
• Experience producing management, governance, and performance reports.
• Ability to manage multiple priorities in a fast-paced service delivery environment.
• Strong communication skills in English (written and verbal); additional languages are a plus.

Aufgaben

• Drive continuous process improvement initiatives, including automation, Lean IT, and human error reporting.
• Ensure adherence to compliance standards, policies, and continuous improvement frameworks.
• Plan, execute, and manage service delivery programs to meet agreed scope, timelines, and quality targets.
• Manage delivery performance to achieve margin, cost control, and profitability objectives.
• Track performance against Statements of Work (SOWs) and implement corrective actions when required.
• Lead, guide, and motivate delivery teams to ensure high performance and engagement.
• Support team development through training programs, internal academies, and skill-building initiatives.
• Build and maintain strong customer relationships, ensuring satisfaction and referenceability.
• Act as the primary escalation point for delivery, operational, and customer issues.
• Provide accurate reporting on delivery performance, financials, risks, and improvement initiatives, supporting governance and strategic planning.

Kenntnisse

Service Delivery Management

Program Management

Operations Management

P&L ownership / budgeting

People management

Lean IT / automation

SLA/KPIs management

English communication

Jobbeschreibung

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. Our people are diverse, creative, and passionate, raising the bar for excellence every day. If this sounds like an environment where you’ll thrive, join us on our journey to advance the technological world through innovation and creativity.

Key Responsibilities

• Drive continuous process improvement initiatives, including automation, Lean IT, and human error reporting.
• Ensure adherence to compliance standards, policies, and continuous improvement frameworks.
• Plan, execute, and manage service delivery programs to meet agreed scope, timelines, and quality targets.
• Manage delivery performance to achieve margin, cost control, and profitability objectives.
• Track performance against Statements of Work (SOWs) and implement corrective actions when required.
• Lead, guide, and motivate delivery teams to ensure high performance and engagement.
• Support team development through training programs, internal academies, and skill‑building initiatives.
• Build and maintain strong customer relationships, ensuring satisfaction and referenceability.
• Act as the primary escalation point for delivery, operational, and customer issues.
• Provide accurate reporting on delivery performance, financials, risks, and improvement initiatives, supporting governance and strategic planning.

Requirements:

• Proven experience in Service Delivery Management, Program Management, or Operations Management.
• Demonstrated experience with P&L ownership, budgeting, or financial accountability.
• Strong people management and leadership capabilities across operational teams.
• Solid expertise in Lean IT, automation, and process improvement methodologies.
• Experience managing delivery against SLAs, KPIs, and contractual commitments.
• Excellent customer-facing and stakeholder management skills.
• Strong analytical skills with the ability to interpret delivery, financial, and performance data.
• Experience producing management, governance, and performance reports.
• Ability to manage multiple priorities in a fast‑paced service delivery environment.
• Strong communication skills in English (written and verbal); additional languages are a plus.

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We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.