Senior Service Delivery Manager / IT Infrastructure Services

HCLTech Germany; Frankfurt; Hybrid; EUR 110.000 - 150.000; Vollzeit

Zusammenfassung

HCLTech Germany is seeking a Service Delivery Manager – IT Infrastructure to lead end‑to‑end IT infrastructure delivery for global accounts from Stuttgart in a hybrid setup. You will drive SLA/KPI achievement, data‑center governance, multi‑cloud operations (Azure/AWS/GCP), and cybersecurity, while mentoring teams up to 100+ FTEs and advising senior stakeholders.

10–12+ years of global IT infrastructure service delivery experience and ITIL/PMP/CCNA‑level certifications are preferred, with a

Qualifikationen

• Bachelor’s/Master’s in IT, Engineering, or related field.
• 10–12+ years in IT Infrastructure Service Delivery within global environments.
• Leadership experience managing large, multi-country teams.
• Strong knowledge of ITIL, managed services, and service desk operations.
• Networking and cybersecurity fundamentals.
• Experience with automation and monitoring tools.
• Strong commercial acumen with budgeting and cost performance.
• Experience in regulated sectors is a strong plus.
• Certifications like ITIL V3/V4, PMP, CCNA, ISO 9001, CSM preferred.

Aufgaben

• End‑to‑end IT infrastructure delivery for global accounts across multiple regions
• Meeting and exceeding SLAs, KPIs, and customer satisfaction goals
• Data center leadership — capacity planning, virtualization, DR, hardware lifecycle
• Multi‑cloud operations across Azure, AWS, and GCP
• Network & Cybersecurity management (SD‑WAN, segmentation, ISO/GDPR compliance)
• Digital Workplace transformation including VDI, endpoint strategy, and UX improvement
• Driving automation & operational intelligence using tools like ServiceNow, Grafana, Azure Arc
• Leading and mentoring teams of up to 100+ FTEs
• Acting as a trusted advisor for senior client stakeholders

Kenntnisse

IT leadership

ITIL knowledge

Cybersecurity

Multi-cloud operations

Team leadership

Budget management

Global delivery

Ausbildung

Bachelor’s/Master’s in IT, Engineering, or related field

Jobbeschreibung

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. Our people are diverse, creative, and passionate, raising the bar for excellence every day. If this sounds like an environment where you’ll thrive, join us on our journey to advance the technological world through innovation and creativity.

Service Delivery Manager – IT Infrastructure

Location: Stuttgart, Germany (Hybrid)

Function: IT Infrastructure, Cloud, Service Delivery

Experience: 10–12+ years

What You’ll Lead and Do

• End‑to‑end IT infrastructure delivery for global accounts across multiple regions
• Meeting and exceeding SLAs, KPIs, and customer satisfaction goals
• Data center leadership — capacity planning, virtualization, DR, hardware lifecycle
• Multi‑cloud operations across Azure, AWS, and GCP
• Network & Cybersecurity management (SD‑WAN, segmentation, ISO/GDPR compliance)
• Digital Workplace transformation including VDI, endpoint strategy, and UX improvement
• Driving automation & operational intelligence using tools like ServiceNow, Grafana, Azure Arc
• Leading and mentoring teams of up to 100+ FTEs
• Acting as a trusted advisor for senior client stakeholders

What You Bring

• Bachelor’s/Master’s in IT, Engineering, or related field
• 10–12+ years in IT Infrastructure Service Delivery within global environments
• Demonstrated leadership managing large, multi-country operational teams
• Deep knowledge of ITIL, managed services, service desk operations
• Networking & Cybersecurity
• Automation & monitoring tools
• Strong commercial acumen with experience owning budgets and cost performance
• Experience in regulated sectors (Manufacturing/Energy/Finance) is a strong plus
• Certifications like ITIL V3/V4, PMP, CCNA, ISO 9001, CSM are preferred

Why You’ll Love This Role

• Be part of a collaborative, innovation-driven culture
• Hybrid working model with strong flexibility
• Opportunity to influence global transformation programs
• Work with leading enterprise clients
• Continuous learning and training opportunities

Ready to make an impact?

Join us and help shape the next generation of digital infrastructure for global enterprises.

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We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity.

We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.