Service Product Manager (m/w/d)

Groupe SEB; Geislingen an der Steige; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Professional development programs

Employee discounts in WMF store

Company restaurant with subsidy

401(k)/pension potential

Zusammenfassung

Groupe SEB, via WMF, seeks a Service Product Manager to lead technical product management for coffee machines and digital services. You will ensure service readiness, define life-cycle service requirements, and contribute to maintenance concepts and TCO models across global projects.

The role requires several years in technical service or product management, strong IT knowledge, and experience with CRM/FM platforms.

Qualifikationen

• Completed technical or techno-economic degree or comparable qualification.
• Several years of experience in technical service or product management.
• Experience with coffee machines is an advantage.
• Technical knowledge of coffee machines, telemetry and monitoring.
• Analytical, structured approach and strong communication.
• Proficient with software and Office 365 tools.

Aufgaben

• Technical product management for coffee machines and digital products.
• Ensure service readiness in development projects with maintenance concepts and TCO.
• Define service requirements across product lifecycle.
• Create service documentation, training concepts, e-learning and videos.
• Participate in product quality improvements and 3rd-level support.
• Train and support field tests and on-site tests with international subsidiaries.
• Analyze service trends and derive strategic action areas.
• Develop knowledge management structures and expand AI-based tools.

Kenntnisse

Analytical mindset

Strong communication

Project management

Coffee machine knowledge

IoT & digital services understanding

Ausbildung

Technical or techno-economic degree (industrial engineering, computer science, mechanical engineering)

Equivalent qualification

Tools

Office 365

CRM

Telemetry knowledge

AI-based tools

Jobbeschreibung

Job Description - Service Product Manager (m/w/d) (261329)

Contract type

Permanent contract | Non Applicable | Full-time

Experience level 2 years minimum | Weekly Working Hours 35

Primary Location

When you think of professional coffee machines, you also think of WMF. As a member of Groupe SEB, we combine the comprehensive coffee expertise of "SEB Professional" with the WMF PCM, Schaerer and Wilbur Curtis brands and are one of the world's leading suppliers in the industry. We owe this position to our extensive range of premium products for every need, from high-performance fully automatic specialty machines to filter machines and semi-automatic portafilter machines. And we owe it to our pronounced innovative strength, with which we develop future-proof digital solutions for our customers. WMF GmbH combines excellent product quality and maximum reliability with outstanding service - thanks to the largest in-house service organization for professional coffee machines in Europe.

What you can expect

• Technical product management for coffee machines and digital products, including service and analytics tools
• Ensuring service readiness in development projects, including service gates, target lifetime costs, maintenance concepts and TCO models
• Definition and derivation of service requirements throughout the entire product life cycle (including error monitoring, predictive maintenance, remote solutions)
• Creation of service documentation, training concepts, e-learnings and service videos
• Participation in product and series quality improvements, including technical bulletins
• Training and support in 3rd-level support, on-site support (field tests, trade fairs) as well as knowledge transfer with international subsidiaries
• Analysis of internal and external service trends, conducting best-practice analyses, and deriving strategic action areas
• Design and further development of knowledge management structures for 2nd-/3rd-level support, as well as the use and expansion of AI-based tools for automation and document creation

What you need to succeed with us

• Completed technical or techno-economic degree (e.g. industrial engineering, computer science, mechanical engineering) or a comparable qualification
• Several years of experience in technical service or technical product management, digitalization and project management; experience with coffee machines is an advantage
• Required technical knowledge of coffee machines, telemetry and monitoring
• Very good understanding of software, platform and interface topics (IoT, digital services, CRM/FSM is an advantage)
• Analytical, structured way of working as well as strong communication skills
• Confident handling of common software and Office 365 tools

What we offer

• Flexible working hours and models as well as mobile office options for a good work-life balance
• Personal development through development programs, training, or e-learning as well as professional mobility within the international Groupe SEB
• Generous employee discounts in the WMF online store and corporate benefits
• Excellent company restaurant with employee subsidy and a wide and varied range of food, kiosk, and food to go for your physical well-being
• Attractive salary package with Christmas and vacation bonuses and company pension scheme
• Health offers such as job bike leasing or advice for your health
• Which goes without saying for us: 30 days annual leave, a variety of employee events, free parking, and coffee & tea specialties

Further information on our employee benefits can be found here: Working at WMF - Insight into the corporate culture at WMF (aboutwmf.com)