Technical Specialist 3rd Level Support (m/w/d)

Groupe SEB; Geislingen an der Steige; Vor Ort; EUR 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Flexible working hours and models

Personal development programs

Employee discounts in WMF store

Company restaurant with subsidy

Attractive salary with bonuses and a良p

Zusammenfassung

WMF GmbH, as part of Groupe SEB, seeks a Technical Specialist 3rd Level Support to develop and standardize training concepts for PCM brands with a focus on blended learning (e-learnings, tests, videos) and to plan train-the-trainer programs for service managers and cruise line technicians.

You will provide global 3rd-level technical support (phone, email, on-site), manage partners, and assist with international assignments.

Qualifikationen

• Completed vocational training as an electrical or mechatronics technician with further qualification.
• Several years of experience in technical service or technical product management, ideally with train-the-trainer qualification.

Aufgaben

• Development and standardization of training concepts for PCM brands with a focus on blended learning (e-learnings, tests, videos).
• Planning, organization and delivery of train-the-trainer programs for service managers and cruise line technicians.
• Global 3rd-level technical support (phone, email, on-site) including escalation support.
• Service partner management including onboarding and audits.
• Planning and execution of international assignments (especially for cruise lines).
• Participation in Global Service projects and continuous improvement of service processes and KPIs.

Kenntnisse

Train-the-trainer

Intercultural competence

German & English skills

Analytical thinking

Strong communication

Ausbildung

Electrical/Mechatronics apprenticeship

Tools

Office 365

Jobbeschreibung

Job Description - Technical Specialist 3rd Level Support (m/w/d) (261330)

Technical Specialist 3rd Level Support (m/w/d) 261330

Contract type

Permanent contract | Non Applicable | Full-time

Experience level 2 years minimum | Weekly Working Hours 35

Primary Location

When you think of professional coffee machines, you also think of WMF. As a member of Groupe SEB, we combine the comprehensive coffee expertise of "SEB Professional" with the WMF PCM, Schaerer and Wilbur Curtis brands and are one of the world's leading suppliers in the industry. We owe this position to our extensive range of premium products for every need, from high-performance fully automatic specialty machines to filter machines and semi-automatic portafilter machines. And we owe it to our pronounced innovative strength, with which we develop future-proof digital solutions for our customers. WMF GmbH combines excellent product quality and maximum reliability with outstanding service - thanks to the largest in-house service organization for professional coffee machines in Europe.

What you can expect

• Development and standardization of training concepts for the PCM brands with a focus on blended learning (e-learnings, tests, videos)
• Planning, organization and delivery of technical train-the-trainer programs and specific trainings for service managers and cruise line technicians
• Support for country organizations and global customers in trainings, online conferences and other knowledge transfer activities
• Service partner management including onboarding of new partners, ensuring compliance with service guidelines, and support with certifications and audits
• Global 3rd-level technical support (phone, email, on-site), including gathering information from the field and support in escalation cases
• Planning and execution of international assignments (especially for cruise lines), including travel reports and follow-up of resulting actions
• Participation in Global Service projects and continuous improvement of support processes, service quality, and transparency on service levels and KPIs

What you need to succeed with us

• Completed vocational training as an electrical technician or mechatronics technician with further qualification
• Several years of experience in technical service or technical product management, ideally with train-the-trainer qualification and experience with coffee machines
• Solid technical understanding of technical devices, with an analytical, structured way of working and strong communication skills
• Practical experience in delivering trainings, methodical troubleshooting and blended learning concepts
• Confident handling of common software and Office 365 tools
• Intercultural competence, independent working style and willingness to travel internationally
• Strong persuasive and assertiveness skills in cross-country and cross-brand projects, as well as very good German and English skills

What we offer

• Flexible working hours and models as well as mobile office options for a good work-life balance
• Personal development through development programs, training, or e-learning as well as professional mobility within the international Groupe SEB
• Generous employee discounts in the WMF online store and corporate benefits
• Excellent company restaurant with employee subsidy and a wide and varied range of food, kiosk, and food to go for your physical well-being
• Attractive salary package with Christmas and vacation bonuses and company pension scheme
• Health offers such as job bike leasing or advice for your health
• Which goes without saying for us: 30 days annual leave, a variety of employee events, free parking, and coffee & tea specialties

Further information on our employee benefits can be found here: Working at WMF - Insight into the corporate culture at WMF (aboutwmf.com)