Service Operational Excellence Manager (m / f / d)

GEA; Osnabrück; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

A leading international company in the engineering sector seeks a qualified professional to lead the establishment of a new Technical Support Organization. The role focuses on enhancing service quality through strategic project leadership while providing flexibility in a dynamic team environment. Ideal candidates will possess strong problem-solving abilities and experience in managing B2B projects, alongside an educational background in engineering or business management.

Leistungen

Flexible working (partly from home)

30 days of annual leave

Internal and external training opportunities

Company pension scheme possible

Occupational disability insurance

Subsidized company restaurant

Attractive employee discounts

Qualifikationen

• Experience leading complex projects in a B2B environment.
• Fluency in German and English essential.
• Intercultural experience valued.

Aufgaben

• Conduct workshops and define a roadmap based on strategic requirements.
• Optimize processes across technical support and service operations.
• Lead initiatives to enhance customer satisfaction.

Kenntnisse

Strategic Thinking

Interpersonal Skills

Stakeholder Relationship-Building

Problem Solving

Ausbildung

Bachelor’s or Master’s Degree in Engineering or Business Management

Tools

MSPowerPoint

Jobbeschreibung

Conduct workshops with multiple stakeholders and define a roadmap based on strategic and operational requirements.

Lead and support the implementation of a new Technical Support Organization with remote service tools and global coverage.

Streamline and support the optimization of processes across field service, parts supply chain, and technical support.

Lead initiatives to enhance customer satisfaction and address feedback to improve service quality.

Lead projects assigned by Senior Management and promote a growth mindset.

Your Profile / Qualifications

Bachelor’s or master’s degree in engineering, business management, or equivalent; other qualifications with demonstrated experience will also be considered.

Strong ability in strategic thinking and the right mindset to find solutions for complex challenges.

Proven experience in leading complex projects across functions in a B2B environment.

Prior experience in service operations or capital goods is beneficial.

Strong interpersonal skills, including persuasion and stakeholder relationship-building.

Structured and systematic working approach with excellent communication skills across all organizational levels.

Intercultural experience.

Proficient in MSPowerPoint.

Fluent in German and English.

What we offer :

• Work in a modern, future-oriented, international company.
• High degree of personal responsibility.
• Flexible working (partly from home).
• Work in a dynamic and flexible team.
• Internal and external training opportunities.
• Company pension scheme possible.
• Occupational disability insurance (without health check).
• JobRad.
• 30 days of annual leave.
• Company restaurant (subsidized).
• Attractive employee discounts (GEA portal for employees on topics such as travel, accessories, fashion, etc.).

What happens after your application has been submitted?

You will receive confirmation by email once your application has been processed. One of our Talent Acquisition Specialists will review your application to ensure you meet the qualification criteria. If successful, you will be invited to an initial interview, either virtually or in person, depending on the position. We typically make a decision after the second or third round of interviews.