Service Management Specialist

StaffHost digital; Frankfurt; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Service Management Specialist to leverage expertise in service management and business process consulting. In this pivotal role, you will collaborate with business leaders to design and optimize workflows, driving digital transformation across client operations. Your consulting acumen will guide clients through complex challenges, ensuring alignment with ITIL best practices and industry standards. If you have a passion for improving operational efficiency and enhancing customer experience, this opportunity is perfect for you.

Qualifikationen

• 5+ years in service management with ITIL focus.
• Proven track record in business process optimization.

Aufgaben

• Lead design and optimization of service management frameworks.
• Engage stakeholders to streamline business processes.

Kenntnisse

Service Management

Business Process Consulting

ITIL Frameworks

Agile Methodologies

Atlassian Tools (Jira, Confluence)

Tools

Jira Service Management

Jira Software

Confluence

Jobbeschreibung

As a Service Management Specialist, you will leverage your deep expertise in service management and business process consulting to help clients improve their operations and drive digital transformation. You will work closely with business leaders and cross-functional teams to design, implement, and optimize workflows. This role requires someone who has the consulting acumen to guide clients through complex business challenges with tailored, efficient, and scalable solutions.

Key Responsibilities

1. Service Management Expertise: Lead the design, implementation, and optimization of service management frameworks for clients, ensuring alignment with ITIL best practices and industry standards.
2. Business Process Consulting: Engage with stakeholders to analyze, redesign, and streamline business processes to improve operational efficiency, quality, and customer experience.
3. Atlassian Product Familiarity: Possess awareness of Jira Service Management, Jira Software, Confluence, and other Atlassian tools to help deploy tailored solutions that meet client requirements and drive business outcomes.
4. Client Engagement: Act as a trusted advisor, guiding clients through the entire project lifecycle.

Required Skills and Experience

1. 5+ years proven experience in service management, including ITIL frameworks and practices, with a strong focus on service design and continuous improvement.
2. Business process consulting expertise, with a track record of leading successful process optimization projects for large-scale organizations.
3. Understanding of Atlassian products: Jira Service Management, Jira Software, Confluence, and other Atlassian tools. Certification in Atlassian products is a plus.
4. Experience with agile methodologies and project management practices.
5. Ability to manage multiple projects simultaneously in a fast-paced environment.

Thank you for your interest in this opportunity. If your application is successful, we will contact you to discuss the position in more detail within 48 hours of receiving your CV. Please assume your application has been unsuccessful if you do not hear back from us within 48 hours.