Service Management Clerk (m/f/d)

Job Description:

We are Worldline, a leader in payments technology, shaping how the world pays and gets paid. Our solutions power the growth of businesses worldwide, from local cafes to international banks. We are committed to innovation, continuous improvement, and career development. Join us to make an impact in the evolving payments industry.

The Opportunity:

At Worldline, we develop creative software solutions to address challenges in the payment industry, promoting a cashless society. If you are interested in personal growth within a complex industry and enjoy driving results through financial analysis and commercial tactics, we welcome your application.

We are a team of hardworking and dedicated professionals committed to quality, cost reduction, and customer satisfaction. We seek an organized, innovative, and process-driven colleague to join our team.

Day-to-Day Responsibilities:

1. Work remotely within the service management team according to SLA schedules.
2. Perform initial analysis, diagnosis, and resolution of issues related to our eHealth services.
3. Implement corrective actions within guidelines to fix issues.
4. Collaborate with colleagues for complex problems and create support tickets.
5. Maintain and update knowledge documents related to your work.

Who Are We Looking For:

We seek individuals capable of independently handling minor inquiries and problems, persistently working on solutions, and seeking support when needed. Candidates should be willing to document solutions and share knowledge.

• Fluent in written and spoken German, as many customers communicate in German.
• Proficient in English with high technical understanding for international communication.
• Sociable, communicative, and enjoy working with customers and colleagues.
• Basic knowledge of system architectures, Linux systems, and possibly software development experience.

Join a global leader in payments with excellent benefits.

Shape the Evolution:

Be part of the next frontier in payments technology, working with passionate colleagues worldwide. We offer challenges, training, and opportunities to grow your career. Join our team of 18,000 innovators and help shape the future.

Learn more at jobs.worldline.com. We are an Equal Opportunity Employer, welcoming diversity and inclusion in our workplace.