Service Line Operations Manager (m/f/d)

Simon-Kucher; Bonn; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Simon-Kucher is seeking a Service Line Operations Manager for their Elevate team. The role involves strategic initiatives, internal coordination, and aligning Elevate capabilities in various sectors, particularly Healthcare and Life Sciences. Ideal candidates will have a strong academic background, consulting experience, and fluency in English and German, with a team-oriented mindset in a dynamic environment.

Leistungen

Hybrid working

Daycare allowance

Corporate discounts

Wellbeing support (Headspace)

Extensive training curriculum

Qualifikationen

• 3-5 years of experience in consulting or internal business operations.
• Experience in a professional service setting is a strong plus.
• Business fluency in English and German.

Aufgaben

• Acting as a central interface between Elevate and Central Functions.
• Driving internal coordination and communication across teams.
• Developing and improving processes and internal systems.

Kenntnisse

Interpersonal skills

Communication skills

Project management

Entrepreneurial mindset

Ausbildung

University degree in economics, psychology or similar

Tools

MS Office

Power BI

SAP

Jobbeschreibung

Service Line Operations Manager (m / f / d)

Elevate is Simon-Kucher’s service line for digital, data-driven, and transformational projects. In recent years, it has become an integral part of our consulting portfolio across all sectors and industries by bringing deep expertise in : Advanced Analytics, Technology Strategy Advice, Customer Experience, Strategy & Transformation

With its interdisciplinary and innovative setup, Elevate plays a critical role in the firm’s growth. To support this ambition and maintain operational excellence, we are looking to hire a Service Line Operations Manager for the Elevate leadership team.

What makes us special :

• Advance your career with exciting professional opportunities in our thriving company with a startup feel
• Voice your unique ideas in a corporate culture defined by our entrepreneurial spirit, openness, and integrity
• Feel at home working with our helpful, enthusiastic colleagues who have great team spirit
• Broaden your perspective with our extensive training curriculum and learning programs (e.g. LinkedIn Learning)
• Speak your mind in our holistic feedback and development processes (e.g. 360-degree feedback)
• Enjoy our benefits, such as hybrid working, daycare allowance, corporate discounts, and wellbeing support (e.g. Headspace)
• Unwind in our break areas where you can help yourself to the healthy snacks and beverages provided
• See another side of your coworkers at our frequent employee events and highly anticipated World Meeting and Holiday Party

How you will create an impact :

As Service Line Operations Manager, you will act as a force multiplier to the Elevate partners. Your role is both strategic and hands-on and includes :

• Acting as a central interface between Elevate and our Central Functions (e.g. HR, Marketing, Knowledge, Finance)
• Driving internal coordination, prioritization, and communication across Elevate teams and initiatives
• Developing, implementing, and improving processes, standards, and internal systems
• Preparing and managing regular reporting on Elevate-specific KPIs
• Supporting the targeted roll-out of Elevate specifically in Healthcare and Life Sciences , ensuring alignment across regions and functions
• Enabling further penetration of Elevate capabilities into additional divisions
• Driving strategic initiatives , such as Elevate-wide training paths, recruiting campaigns, or best practice sharing
• Serving as a trusted advisor to Elevate leadership on cross-functional initiatives

About you :

We are looking for someone who thrives in a dynamic, high-impact environment and brings :

• An excellent university degree in economics, psychology or a similar field of study
• 3–5 years of experience in consulting, digital business building, or internal business operations
• Experience in a professional service setting is a strong plus
• A strong understanding of digital or data-driven topics gained in a professional service setting is a strong plus
• Experience managing complex projects or internal initiatives across multiple stakeholders
• Strong interpersonal and communication skills – you will work closely with partners and teams across the globe
• A pragmatic, structured, and entrepreneurial mindset
• Business fluency English and German language skills
• High proficiency in MS Office (specifically PowerPoint and Excel) and ideally experience with dashboards (PowerBI) and other reporting tools (SAP)